
Peggy wanjiru Kariuki
Customer Service / Support
About Peggy wanjiru Kariuki :
my name is peggy wanjiru, i have been in customer service for 3 years , where by i have worked with two institution where one institution i could handle 15-20 clients per day , while the other was a busy call center where i could handle more than a 100 calls per day, this has helped me to go an extra mile, i would like you to hire me because am competent and with the experience gained i believe am best fit for this position
Experience
May 2020 – UPTO DATE: TECHNO BRAIN BUSINESS PROCESS OUTSOURCING (TBBK
BPO)
Position: CUSTOMER SERVICE EXECUTIVE-RETENTION
Duties:
- o Receiving inbound and making outbound calls to customers
- o Tracking and analyzing churn metrics
- o Customer win backs, retention, and sales
- o Handling customer upgrades and downgrades
- o Billing; invoicing and receipting customer payments
- o Keeping records of customer transactions, interactions, compliments, and complaints
- o Outselling company’s products and services
- o Ensuring customer satisfaction and customer retention on the frontline
- o Maintaining company’s image and the link between the company and customers
Education
I cleared my studies in one stop youth center
- Business skills and entrepreneurship development.
- Drug abuse
- HIV/AID management
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