Peggy wanjiru Kariuki

my name is peggy wanjiru, i have been in customer service for 3 years , where by i have worked with two institution where one institution i could handle 15-20 clients per day , while the other was a busy call center where i could handle more than a 100 calls per day, this has helped me to go an extra mile, i would like you to hire me because am competent and with the experience gained i believe am best fit for this position

May 2020 – UPTO DATE: TECHNO BRAIN BUSINESS PROCESS OUTSOURCING (TBBK

BPO)

Position: CUSTOMER SERVICE EXECUTIVE-RETENTION

Duties:

• o Receiving inbound and making outbound calls to customers
• o Tracking and analyzing churn metrics
• o Customer win backs, retention, and sales
• o Handling customer upgrades and downgrades
• o Billing; invoicing and receipting customer payments
• o Keeping records of customer transactions, interactions, compliments, and complaints
• o Outselling company’s products and services
• o Ensuring customer satisfaction and customer retention on the frontline
• o Maintaining company’s image and the link between the company and customers

I cleared my studies in one stop youth center

• Business skills and entrepreneurship development.
• Drug abuse 
• HIV/AID management