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Peggy wanjiru Kariuki

Peggy wanjiru Kariuki

customer service representative

Customer Service / Support

Nairobi, Nairobi Area

Social

About Peggy wanjiru Kariuki :

my name is peggy wanjiru, i have been in customer service for 3 years , where by i have worked with two institution where one institution i could handle 15-20 clients per day , while the other was a busy call center where i could handle more than a 100 calls per day, this has helped me to go an extra mile, i would like you to hire me because am competent and with the experience gained i believe am best fit for this position

Experience

May 2020 – UPTO DATE: TECHNO BRAIN BUSINESS PROCESS OUTSOURCING (TBBK

BPO)

Position: CUSTOMER SERVICE EXECUTIVE-RETENTION

Duties:

  • o Receiving inbound and making outbound calls to customers
  • o Tracking and analyzing churn metrics
  • o Customer win backs, retention, and sales
  • o Handling customer upgrades and downgrades
  • o Billing; invoicing and receipting customer payments
  • o Keeping records of customer transactions, interactions, compliments, and complaints
  • o Outselling company’s products and services
  • o Ensuring customer satisfaction and customer retention on the frontline
  • o Maintaining company’s image and the link between the company and customers

Education

I cleared my studies in one stop youth center

  • Business skills and entrepreneurship development.
  • Drug abuse 
  • HIV/AID management 

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