
Peggy wanjiru Kariuki
Customer Service / Support
About Peggy wanjiru Kariuki :
my name is peggy wanjiru, i have been in customer service for 3 years , where by i have worked with two institution where one institution i could handle 15-20 clients per day , while the other was a busy call center where i could handle more than a 100 calls per day, this has helped me to go an extra mile, i would like you to hire me because am competent and with the experience gained i believe am best fit for this position
Experience
May 2020 – UPTO DATE: TECHNO BRAIN BUSINESS PROCESS OUTSOURCING (TBBK
BPO)
Position: CUSTOMER SERVICE EXECUTIVE-RETENTION
Duties:
- o Receiving inbound and making outbound calls to customers
- o Tracking and analyzing churn metrics
- o Customer win backs, retention, and sales
- o Handling customer upgrades and downgrades
- o Billing; invoicing and receipting customer payments
- o Keeping records of customer transactions, interactions, compliments, and complaints
- o Outselling company’s products and services
- o Ensuring customer satisfaction and customer retention on the frontline
- o Maintaining company’s image and the link between the company and customers
Education
I cleared my studies in one stop youth center
- Business skills and entrepreneurship development.
- Drug abuse
- HIV/AID management
Professionals in the same Customer Service / Support sector as Peggy wanjiru Kariuki
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Peggy wanjiru
Jobs near Nairobi, Nairobi Area
-
Customer Service Agent
3 weeks ago
BURN MANUFACTURING RuiruBURN is looking for an exceptional Customer Service Agent to fill the role. · The successful candidate must have experience in customer-facing tasks such as customer care direct sales and client relationship management. · The target is to ensure excellent service standards respon ...
-
Customer Support Representative
3 weeks ago
Neo Group NairobiAs part of our continued growth we are recruiting on behalf of one of our local partners leveraging our network of talented professionals across countries together we are committed to delivering data-driven solutions that empower clients and foster professional growth within dyna ...
-
In-house Telesales Representative
1 month ago
Elimn Limited NairobiWe are seeking a motivated candidate with excellent communication and writing skills, knowledge of sales-related software tools, and a passion for the automotive industry. · ...