Judy Njogu

I am a supply chain and procurement professional with over three years of experience in customer service and administration, and in supply chain. 

Customer Service & Administrative Assistant 

Basco Products Kenya Ltd., Jan 2020- Ongoing 

• Manage call Center and customer service. Handle responsibilities such as greeting and welcoming customers and visitors, handling phone calls and emails, solving product-related issues to facilitate customer satisfaction and cross-sell and upselling to achieve sales targets 
• Process orders, generate invoices and delivery notes and confirm goods receipts with customers.
• Handle petty cash to ensure all small internal expenses are captured and documented. 
• Oversee the purchasing of office supplies and equipment and participate in monthly stock-taking and audit
• Undertake orderly filling of the invoice copies for accurate record keeping.
• Undertake administrative roles such as writing minutes during meetings, report writing of monthly sales, data entry of standard operating procedures and proof of delivery into the system for protocols.

Procurement Trainee and Assistant

Kenya Forestry Research Institute, Jan. 2019 – Dec. 2019.

• Followed and enforced the company's procurement policies and procedures.
• Reviewed, compared, analyzed and approved products and services to be purchased.
• Managed inventories and maintained accurate purchase and pricing records.
• Maintained and updated supplier information such as qualifications, delivery times and product ranges in the internal database and ensured it was updated regularly.
• Undertook data entry from source documents like a request for proposals into the systems for accurate data management.
• Maintained good supplier relations, negotiated contracts and researched and evaluated prospective suppliers.
• Prepared plans for the purchase of equipment, services and supplies and maintained administrative files and records in the department.

Bachelor of Purchasing and Supplies Management                                               2014 - 2018

Taita Taveta University