Shumi Rajab

A young, hardworking and open-minded girl. Agile in customer relations with the ability to work with minimal to no supervision. A highly organized and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Always goal-oriented, can work well with teams and willing to explore new career realms. 

Working as customer service representative at Call Center International. Main duty is to respond to inbound calls, texts or emails from clients and prospects. In order to ensure effective phone conversations, I ensure I master the art of communication styles and having strong communication skills has enabled me to efficiently navigate customer calls, from answering the call properly to placing caller on a hold and transferring, to closing the call on a positive note. 

Worked as a personal assistant to the director of Sapri Home Decor. Assisted in office administration, monitoring negative publicity within the company and alerting the director in case of any crisis. Devised and implemented a new filing and indexing system for files, resulting in greater ease of access and a more time-efficient process.

University of Nairobi - Graduated with a Diploma in Human Resource Management.

Unity College of Professional Studies - Microsoft office Packages.