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    Sales Pre Qualification Associate at - Nairobi, Kenya - Peach Tech

    Peach Tech
    Peach Tech Nairobi, Kenya

    15 hours ago

    Default job background
    Full time
    Description

    At Peach, we believe cars are more than their component parts - they're a gateway to the experiences, relationships, and opportunities that make life worth living.

    Our aim is to build Africa's first full-stack automotive service, spanning all aspects of car ownership and delighting our customers at every turn in the road.

    Summary


    The Sales Pre Qualification Associate is responsible for inbound and outbound communication to customers, directing customers to the appropriate team, resolving customer problems, assisting in customer retention efforts and ensuring that our customers have a positive experience while interacting with Peach.

    Roles and Responsibilities

    Lead customer communications - You will lead the team in effectively communicating with customers through various channels such as phone calls, emails, text messages to support the team's efforts on lead qualification, cold calling, customer surveys and after sales- check ins.

    Collaborate with teams to ensure improved customer experience from lead generation to customer generation.
    Assist in customer retention efforts by constantly following up on customers who are within the Peach pipeline.

    Help analyze market and performance trends sharing with the relevant teams to capture our customer needs and wants and enhance our customer support.

    Assist to do customer surveys to past customers to help know how to improve support better.
    Assist with KPI metrics tracking to help make data driven decisions and mold our business as per our client needs

    Requirements

    At Least 4 years of experience as a customer experience/ support representative
    Experience in gathering and interpreting customer experience information
    Solid knowledge of online customer engagement platforms and channels
    Proficiency in MS Office, as well as CX and CRM software
    Good interpersonal skills and a customer centered approach
    Great organizational and time management abilities
    Superb communication, collaboration and problem solving skills

    Peach Cars is a values-driven organization.

    If you are interested in this role, please be prepared to speak to the following values, including how you understand them and would put them into practice in your efforts day-to-day.

    Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do
    Respect ~ Communication is key and this is always done in a respectful manner, no matter how difficult; as a team, we may disagree but we commit
    Challenge ~ As a company, we are anti comfort zones; Peach is a place for learning and growth
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