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Nairobi
Moses Masindano

Moses Masindano

Customer Care Agent/Marketer/IT expert/Freelancer

Marketing / Advertising / Public Relations

Nairobi, Nairobi Area

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Services provided

A dynamic and organized Customer Service & Marketing professional with solid
experience in diverse customer-oriented and sales environments. Excellent telephone
etiquette, with great exposure to providing high-end services to customers. Special talent
for creating sales pitches to provide existing and new customers with information on the
company's products and services. Proven track record of developing new business and
increasing sales within established accounts and mature territories. Exceptional talent in
exploring new territories and push existing limits by following up with new leads or
referrals fully.

Customer Service Representatives
Approximate rate: KSh250 per hour

Experience

Currently, I am a student at KCA University pursuing a Bachelor of Science in Information Technology. I have been engaged by the school at the KCAU call center as a student employee for one and half years now. I have skills in providing information on the University’s products and services generating interest in the offer, Upsell and cross-selling the university’s courses, boosting customer loyalty by offering excellent customer experience over the phone, evaluating and handling customer requests, inquiries, complaints, and providing relevant solutions to them, responding to the needs of the customers and providing personalized services. Experienced in using CRM, ERP, and fusion systems.
For the past one and a half years, I have been able to increase the admission rate by 10%.

Education

Bachelor of science Information Technology

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