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    Regional Branch Manager at - Nairobi, Kenya - Workforce Africa

    Workforce Africa
    Workforce Africa Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent.

    Primary Duties and Responsibilities

    Responsible for building, leading and empowering a communicative and effective store team by delegating, coaching and directing team members towards achieving set targets.

    Responsible for Implementing and enforcing established standard operating procedures in the store Operations, sales, marketing, promotional activities in the store.

    Responsible for setting KPIs for the team directly supervising and ensuring successful cascading of KPI and targets by the Sales coordinators to the rest of the team members.

    Responsible in enforcing stock management processes.
    Promote good customer service and resolve customer complaints, in a timely and professional manner.
    Oversee and manage day to day running of the fresh department.
    Enforce all Safety and Security Issues and report any and all unsafe conditions.
    Carry out branch security activities as required i.e. open and close the branch outlet on a daily basis; Maintain custody of the branch alarm codes and passwords.
    Ensure that daily cash reconciliation and intact banking is done.
    Ensure that there is a safe working and shopping environment.
    Ensuring the customer care section runs smoothly and intervene where necessary;
    Any other duty which may be assigned by Management.

    Experience Requirement

    Minimum 6 years experience in branch operations
    Prior experience in retail would be added advantage.
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