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    Customer Success Manager at - Nairobi, Kenya - Ngao Credit Limited

    Ngao Credit Limited
    Ngao Credit Limited Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description
    Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009
    Qualifications & Skills


    Strategic Leadership:
    Develop and execute the overall Customer Success strategy aligned with the company's goals.


    Customer Advocacy and Feedback:
    Leverage satisfied customers as advocates and gather feedback for continuous improvement


    Cross-functional Collaboration:
    Foster collaboration between Customer
    Success and other departments to drive overall business success.


    Customer Lifecycle Management:
    Implement strategies for customer retention and expansion


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