Best professionals offering customer care representative services in Nairobi

Customer Care Representative

Service Overview

A customer care representative is a professional responsible for providing top-notch customer service to clients and customers of a company or organization.

Professional Requirements

To perform this service, one needs to possess excellent communication skills, both written and verbal, as well as the ability to work under pressure and think critically.

Recommended Accreditations and Certifications

Industry professionals in this field are often certified in customer service, sales, or marketing, and some may hold a degree in business or a related field.

Tips for Choosing the Best Service Provider

When selecting a customer care representative, look for someone with experience in the industry, excellent communication skills, and a proven track record of providing high-quality service.

Questions to Ask Before Hiring

• What experience do you have in customer care?
• How would you handle a difficult customer?
• Can you provide examples of successful customer service experiences?

Useful References

The International Customer Service Institute, the Customer Service Institute of America, and the National Customer Service Association are all reputable resources for learning more about customer care.

Average Prices

The average salary per hour for a customer care representative in Nairobi, Kenya is 500.00, while the maximum salary per hour is 1000.00.

The process of requesting a quote for this service typically involves filling out a form with details about the project, including the scope of work and the desired level of service.

Fees for Customer Care Representative freelancers

The average daily fee for the experienced freelancers is KES 5,000.00.

The fee varies depending on the city in which the are located. For instance, the average daily for a Customer Care Representative in Nairobi is KES 5,500.00 while in Mombasa is KES 4,800.00 or in Kisumu is KES 5,200.00.