Services offered
I am an astute problem-solver capable
of prioritizing and managing complex projects with proficiency. I’ve developed a skill set
directly relevant to system administration, software engineering, database administration, and
configuration management, and am also good at numbers. Overall, I have consistently
demonstrated critical thinking, creative thinking, and problem-solving abilities in every aspect of
my engagement to work and everywhere I step.
Experience
2020 TO PRESENT CUSTOMER CARE REPRESENTATIVE M-KOPA SOLAR
• Receiving inbound calls of 130 customers per day in troubleshooting M-kopa devices.
• Providing customer satisfaction through the various M-kopa products and services for100+ customers a day. • Giving customers information on M-kopa’sproducts.
• Resolving payment exemptions of over 1000+ per day
• Creating Payment Statements
• Enabled the success of Team Members by supporting them in accessing, understanding, and utilizing data
2020 (APRIL-SEPTEMBER) ATTATCHMENT THE NATIONAL TREASURY ACCOMPLISHMENTS
• General computer maintenance of over 500 computers
• Navigated new data domains quickly, understood the underlying business problems and manipulated and analyzed data, and worked with advanced SQL patterns.
• Created, Customized, Installed and Implemented application for The Asset Management(Snipe-IT) which covered over 1000 assets.
• Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations
• Ensured consistency, accuracy, and overall integrity of business metrics
• Spearheaded Installation of Software and applications all over the organization for over 500 users.
• Data Analysis. Created data visualizations and dashboards that aid discovery, using a variety of platforms. Presented findings and made proactive recommendations based on data.
• Identified and coordinated data infrastructure improvements with the software team
Education
AFRICA NAZARENE UNIVERSITY
Graduated with a Second Class Honors IN Bachelor’s degree in Business and Information Technology and was a distinguished member of university’s IT Society
• Relevant Coursework: Software Engineering, Financial Accounting and Reporting,
• Software Development and Programing, Data Science and Business Management
• Learnt programming languages such as Python, Java, C# and also database queries such as SQL and PHP • Computer Science, Math, Statistics, or Economics
PRE-UNIVERSITY PROGRAM -AFRICA NAZARENE UNIVERSITY
Sharpening skills in Mathematics, Communication Skills andBusiness Management.
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