Beatrice silantoi

I would like to express my interest to work as customer care representative/It technician , which perfectly matches my experience and skill set. I am a degree holder in computer science with 4 years of experience in network system management and Customer service/relationship management in a fast-paced environment.

As a network system administrator in Mzalendo Afrinet, I performed the following duties; Maintaining network this include following through of the network fault’ resolution while making necessary escalations to ensure fault resolution.  Training new employee on the structure of the network. Showing them how to use billing system, network system and ticketing system, setting up lan connection and configuring internet devices ego routers and receivers. Computer hard ware and software maintenances. I have also worked in other administration and customer service / relationship management tasks where I acquired excellent skills and expertise in providing administrative support to Office Staff ,  installing software’s eg antivirus, updating firmware and widow licenses, monitoring system, coordinating office activities and operations to secure efficiency and compliance among other support  tasks to ensure the smooth running of operations .These attributes combined with ability to handle the demands of a fast-paced work environment while maintaining the highest standards of quality, proficiency in using  MS Office applications, virtual meeting and communication tools  , telephone handling  and listening skills  positions me to make a positive impact in your Organization.

With ability to work well under pressure, manage multiple tasks and meet tight/competing deadlines in a busy multi-cultural Office environment, people management, time management, communication and interpersonal, planning and follow up skills, I believe, I am positioned to vastly exceed your expectations for this role and substantially benefit your organization.

 I welcome an opportunity to meet with you during an interview so that we can discuss my qualifications and candidacy in further detail.

Thank you.

Network System Administrator AT Mzalendo Afrinet. March 2020-June 2023

Customer Relations Officer/Support. Mzalendo Afrinet.February 2018 -March 2020

Spear Supermarket (Customer /cyber attendant). June 2013- March2014

Heri General Merchant(Front Officer). December 2012-May2013

August 2014- December 2017 : Kiriri Women’s University of Science and Technology Award                                                      : Second class honor

March 2016-July 2016            : Compaq Computer College Award : Credit

2009-2012                   : Ndururumo Secondary School

Award                         : Kenya Certificate of Secondary Education

2001- 2008                  : Nyahururu VictoryAcademy

Award                         : Kenya Certificate of Primary Education