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    Location Lead at - Nairobi, Kenya - Ikigai

    Ikigai
    Ikigai Nairobi, Kenya

    2 weeks ago

    Default job background
    Full time
    Description

    Ikigai is a coworking office space in Nairobi that promotes wellness by creating workspaces that blend into the natural environment.

    We believe that individuals are more creative, healthier and happier in the outdoors.

    Who We Are Looking For
    The Community Team's primary focus is to cultivate a thriving community.

    You are the right person for our Community Team if you enjoy wearing many hats.

    You're detail-oriented, able to plan your work and tick off your tasks efficiently, and you're the organizer in your friend circle.

    You can thrive in a busy environment, and meet your deadlines with ease and excellence You are tech-savvy and not intimidated by numbers.

    You provide incredible customer service at a moment's notice. You. Love. People.

    The Location Lead reports to the COO.

    This role is a mix of community & member management, business development & sales, finance & accounting, facilities & operations management (in a supporting capacity), team management, and strategy.

    Everything you do will be in the interest of creating and sustaining an authentic and thriving community and business. Everything.


    The Location Lead will:
    Emulate Ikigai's core values and strive to achieve our mission
    Create a welcoming and collaborative community environment amongst our members through daily interactions and events
    Ensure the location is fully operational and processes are running smoothly
    Drive growth and promotion of Ikigai's service offerings including knowing our products inside & out

    Key Responsibilities
    Business Development & Sales

    Have knowledge of the coworking industry and industry trends; know Ikigai competitors and their products and services
    Responsible for revenue generation across all offerings at home location including:

    Independently generating leads for Ikigai's offerings in collaboration with BD & Sales Manager
    Providing compelling tours of The Space and distributing marketing materials
    Closing new deals independently and in collaboration with other team members
    Proactively managing member retention strategy
    Proactively upselling Ikigai memberships and services
    Ensuring BD & Sales data is entered into CRM for deals

    Pull in and support other Community Team members to close private office, communal and conferencing deals
    Support sales strategy development and tailor to location

    Community & Member Management

    Emulate Ikigai culture and values to Ikigai members; ensure an exceptional experience for everyone who walks through our doors
    Greet and welcome guests and members at the location; ensure front desk coverage during business hours
    Proactively mitigate member issues including anticipating and resolving root causes; understand how to escalate member matters based on urgency, importance and complexity

    Responsible for all member matters including:
    Holding meetings with private office members
    Overseeing location collections
    Collaborating closely with Hospitality & Wellness team to implement formal member feedback initiatives


    Actively build member community including:
    Conceptualizing internal events and new initiatives
    Implementing regular community-building activities
    Curating member community through strategic connections
    Coaching other Community Team members on building community

    Lead conferencing coordination for location team & food partners
    Collaborate with Roasted Truth & Food Partners to provide F&B services

    Facilities, Projects & Operations

    Ensure location aesthetics standards are maintained including conducting regular walk-throughs and assisting with housekeeping
    Follow Ikigai processes, procedures and guidance on use of systems to ensure smooth running of location
    Directly oversee day-to-day location facilities management in close collaboration with Facilities & Projects Team
    Be aware of and maintain sustainable practices at location (e.g. manage electricity use, avoid single-use plastics, reducing paper product consumption)
    Provide thought partnership on Expansion Projects

    Team Management

    Emulate Ikigai culture and values to location team and wider team
    Directly manage location team members including Community and location teams
    Work closely with People & Culture to hire and onboard for location
    Design and conduct training for Community Team across locations
    Build and maintain community within location team
    Handle location team disciplinary matters in collaboration with People & Culture team
    Work with Hospitality & Wellness team, F&B Supervisor, Facilities & Projects Manager to provide F&B services day-to-day oversight

    Finance

    Ensure all finance and accounting procedures are followed accurately and consistently
    Develop a deep understanding and ownership of location P&L
    Assist management team with preparation of location budgets
    Collaborate with Finance and Facilities & Projects teams on cost control and cost saving measures at location

    Strategy

    Provide thought partnership to senior leadership on company-wide strategy including participating in planning and budgeting
    Responsible for insights, recommendations, and implementation of company and location strategy including understanding company strategy, identifying trends based on insights at location, and making and implementing approved business cases for improvements and ideas
    Analyze and draw out insights from financial and operational data to make better informed recommendations and decisions

    Requirements
    Essential Skills and Competencies

    Passion for and understanding of Ikigai's mission and values
    Strong verbal and written communication skills
    Highly detail-oriented with expectational organizational & planning skills
    Excellent problem solving and solution-driven in your approach to overcoming challenges
    Strong interpersonal skills and able to strike up conversation & get along with anybody
    Strong proficiency with Microsoft Office applications (Excel, PowerPoint, Word)
    Leadership and people management qualities such as emotional intelligence, self-awareness, empathy, decision making, coaching, conflict management
    Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism


    At Ikigai, we are just as interested in how someone fits with our culture, as their ability to get the job done.

    For anyone joining the Community Team, we're also interested in whether:

    You'll be able to bring in great, community-minded members, and be tactful and diplomatic with every person who enquires about the space
    You're punctual, professional, thorough, and entrepreneurial; you're a quick learning self-starter that works well in a fast-paced, start-up environment
    You are highly organized and efficient with excellent time management skills and can prioritize tasks effectively when everything is happening at once
    You don't just show up to work at the office, you own the office, taking pride in managing every little operational detail of your filing system, calendar, and inbox
    You're collaborative and engaging and like to work as a team. You're also independent and get the job done. No matter what is required
    You're adaptable and innovative; you own your mistakes, improve, and move on

    Education and Experience

    Bachelor's degree preferred but not required
    Customer service, hospitality, administrative, sales, and/or marketing experience a plus
    Passion for and experience with entrepreneurial communities a plus
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