Mwendwa Mbaabu

A highly committed and goal-oriented Administrative and Project Management Professional with over 15 years of extensive experience in project implementation, relationship management, customer service, business development, and report writing. Highly skilled in research and market intelligence, business development, document management and overseeing office operations, executing complex projects, and managing large budgets. Possesses excellent communication and collaboration skills with the ability to work efficiently with personnel, suppliers and manage cross-functional teams. Proactive, detail-oriented, and motivated individual seeking an opportunity to utilize the above knowledge and wealth of experience to drive organizational growth.

Career Highlights

• Improved branch and ATM profitability during my tenure by analyzing transactions and locations which resulted in the closing of two unprofitable branches.
• Achieved over 10% cost reduction by implementing cost-cutting initiatives in collaboration with internal and external stakeholders, in line with set business targets. The initiatives included reducing toilet paper usage and using fewer cash transaction vouchers in the banking halls.
• Implemented technological initiatives to improve operational efficiency and service delivery including introducing deposit-taking ATMs and participating in a project to introduce self-service small branches in malls.
• Opened over 70 new branches for KCB Kenya and spearheaded the expansion of over 20 small branches to larger outlets.
• As a Life Coach, created over 350 published articles on personal development, self-help, and spirituality on my website, providing valuable insights and guidance to readers seeking to improve their lives.
• Led and managed self-development book clubs for over a year, with more than 10 active members in each club, resulting in increased knowledge and personal growth for all members involved.
• Developed a professional website using online tutorials resulting in a user-friendly and visually appealing online platform for my business.

PROFESSIONAL EXPERIENCE 

Mindset, Life, and Spiritual Coach, and Author                                                 June 2018 - May 2023

Self Employed

• Designing and implementing personalized life coaching programs to assist clients in achieving their personal goals and improving their overall well-being.
• Empowering clients to harness their inner potential and live their best lives leading to personal growth and increased self-awareness.
• Mentoring clients through various life and spiritual situations thus enabling them navigate challenges and transitions leading to improved resilience and adaptability.
• Facilitating people in healing from traumatic life experiences and finding freedom leading to improved mental and emotional health.
• Supporting clients in developing and actualizing their goals leading to greater clarity, motivation and success in achieving their aspirations.

Manager, Cost Management Project                                                                April 2017 - May 2018

KCB Bank Kenya                                                      

• Managed internal and external stakeholders effectively leading to successful achievement of objectives.
• Improved customer uptake of automation and centralized branch processes such as salary processing leading to increased customer satisfaction and loyalty.
• Prepared market intelligence reports on cost reduction measures for the bank's consideration thus contributing towards making informed decisions and reducing operational costs.
• Implemented enterprise-wide risk management by adhering to standard operating procedures (SOPs), anti-money laundering (AML) and know your customer (KYC) guidelines thus ensuring the bank complied with legal and regulatory requirements hence protecting the bank's reputation and assets.

Project Manager, Branch Expansion                                                          July 2007 - Mar 2017

KCB Bank Kenya                                                      

• Identified potential business locations for new channels including Branches and ATM's thus increasing the client base.
• Evaluated and recommended potential locations for new branches and ATMs based on market demand and profitability which led to increased revenue and profitability for the bank.
• Oversaw and controlled substantial budgets for new branch projects hence enabling the bank to expand its operations and improve its services to customers while maintaining financial stability.
• Prepared project update reports to track progress and identify risks thus ensuring successful and timely completion of projects.
• Oversaw architectural designs for new branches to ensure they were aligned to the KCB brand book.
• Attended site meetings for new branch projects to track progress with contractors and ensure work was done as per agreed timelines and standards.
• Conducted travel and accommodation arrangements for project cross-functional teams.
• Handled vendor and supplier management helps to ensure that the business receives high-quality products and services at competitive prices
• Spearheaded logistical requirements for opening branches including ordering of furniture and equipment necessary for new branch projects and ensuring timely delivery.
• Managed large cross-functional teams leading to increased efficiency and team performance by implementing actionable process improvements.
• Scheduled, organized, and facilitated project meetings and recorded minutes leading to effective communication, collaboration and documentation of project progress.

Teller                                                                                                   Aug 2006 - June 2007

Prime Bank Ltd, Nairobi                 

• Received cash deposits from customers which increased bank cash reserves for investment and lending purposes.
• Posted cash and cheque transactions which ensured accurate record-keeping and auditing.
• Prepared customer bankers cheques thus providing a convenient way for customers to make large payments or purchases without carrying cash thus improving the overall banking experience and loyalty.
• Advised customers on available account facilities thus helping them make informed decisions about their banking needs leading to increased customer satisfaction and retention.
• Attended to customer queries and built strong relationships between the bank and its customers which resulted in increased loyalty and referrals.

Office Clerk                                                                                          Aug 2006 - June 2007

Prime Bank Ltd, Nairobi

• Printed daily cash batches and registers hence provided a record of all cash transactions for the day which were useful for auditing and reconciliation purposes.
• Verified that all cheques were correctly read and posted before dispatching them to CBK to ensure accurate record-keeping and reduces the risk of errors and discrepancies.
• Conducted EFT maintenance by reading PAYE and VAT, and cross-checking them with posted entries through printing, thereby minimizing the possibility of errors and delays.
• Processed and posted telegraphic transfers and Bankers drafts thus enabling quick and secure transactions.
• Processed standing orders and electronic transfers thus allowing convenient and automated payment processing.
• Oversaw the printing and delivering of customer annual and half yearly statements which promoted transparency and helped them make informed financial decisions.

Bachelor Degree in Commerce (Accounting Option); Daystar University; Aug 2000– Jun 2004

GPA: 3.04