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    Telephone Operator at - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Responsibilities

    Receive each guest call in a professional and friendly manner.
    Maintain effective communication with all related department to ensure smooth service delivery.
    Handle every query in a polite and courteous manner and exceed guest expectations.
    Maintain an up to date knowledge of the hotel and local services.
    Maintain an awareness of guest profile through the Opera guest profile system.
    Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
    Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
    Take messages for guests and management as per the required standard.

    Qualifications

    Minimum 1-2 years' experience in a similar role in a hotel.
    Fluency in English both written and verbal communication skills.
    Additional language is advantage.
    Energy and enthusiasm with an eye for detail.
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