Alice Njoroge

Am a team player with good communication skills.

Motivated to learn new things and delivering Excellent customer service.

Able to work for long hours under stress conditions

Light of Sakina  Dubai - January 2021 to May 2022

Position: Retail Sales Associate

• To serve customers by helping them select products.
• Drive sales through engaging customers, suggestive selling and sharing product knowledge.
• Greet and receives customers in a welcoming manner.
• Provide outstanding customer service.
• Document sales by creating or updating customer profile records.
• Manage financial transactions.
• Process payment by totaling purchases, processing cash, credit& debit card.
• Alerts management of potential security issues.
• Assist with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Magrudy Enterprises LLC  Dubai - November 2019 to March 2020

Position: Retail Sales Assistant

• To enthusiastically greet, welcome and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all areas of the shop.
• To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company's customer service regulations through phone or in person.
• To ensure adherence to shop policies, HR regulations among all other company policies and procedures.
• To receive goods, checking against documentation, updating databases and acting appropriately on discrepancies.
• To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.
• To monitor and ensure stock replenishment from both the Ware Houses depending on Sales and Stock.
• To perform merchandising and maintaining that the designated department is well stocked and immaculately tidy at all times.
• To ensure that the store is clean, organized and presentable for business operations at all times.
• To merchandise and setting up of a display of items in line with company regulations.

M.H. Alshaya UAE

Coast Brand – Debenhams Mall Of The Emirates(January 2014 - December 2015)Evans Brand – Debenhams Mall Of The Emirates (May 2011 to December 2013) Dorothy Perkins Brand -  Mirdif City Centre (March 2010 to April 2011)

Position: Sales Associate

• Welcoming and understanding customers’ needs and queries about our products.
• Maintaining general cleanliness, security measures and visual displays.
• Achieving the sales target by using advanced selling techniques and focusing on up selling and cross selling.
• Handle cash and credit card transactions.
• Handling stock movement which includes stock transfers, stock take and receiving new deliveries.
• Working hand in hand with the visual merchandiser in new launches, sale preparation and visual merchandising.
• Replenishment on a daily basis and general housekeeping.
• Reporting to the manager with regards to best and worst sellers, requesting for stocks, and product feedback.
• Ensuring that the shop layout is well maintained according to the brand's standard.
• Ensuring that targets are achieved through team work, cross selling and up selling.
• Attending various trainings and conducting the same to the team.
• Acting as a store in charge in the absence of the management.

Nyumbalink Agency– (November 2006 to June 2009)

Position: Secretary/Receptionist

• Maintain office calendar to coordinate work flow and meetings.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Answer telephones and transfer to appropriate staff member.
• Open, sort and distribute incoming correspondence, including faxes and email.
• File and retrieve organizational documents, records and reports.
• Prepare agendas and make arrangements for Annual meetings.
• Attend meetings as requested in order to record minutes.
• Make travel arrangements for staff and the Director.
• Other duties as assigned by The Director.

Certificate in Full Secretarial (1. Typing 2. Business Communication 3. Book Keeping 4. Office Practise 5. Business Studies)

Diploma in Telephone Receptionist (1. Telephone Operations 2. Switchboard Procedures 3. Reception Procedures)