Eunice Githaiga

I have excellent time management skills through setting goals and optimization of tools.

I possess excellent communication skills that is ability to communicate effectively.

I have the ability to work under pressure and deadlines and also have the ability to work on my own initiative and as part of team.

I have self-motivation, determination and self-confidence skills.

I am a gold award holder from the President's award scheme, and through the scheme I learnt the benefits of teamwork, persistence, discipline, obedience and being a leader.

Employer: Popote Payments Limited.

Position: Customer Support Executive

Duration: March 2021 to date

Duties and Responsibilities:                                   

• Using telephones to reach out to clients and verify account information.
• Checking backend and front-end operation and Ensuring clients payments and fundings are disbursed within SLA timeline for all type payments
• Following up on client issues raised to the infra team and constantly updating client on the progress
• Resolving clients complaints via phone, email, chat and social media.
• Advising client on company information. Knowing our products inside and out so that i can answer questions.
• Monitoring Popote dashboard and M-pesa website for account funding, account balance and payment processing.
• Suggesting solutions when a client has an error on his/her account. Ensuring customer satisfaction and provide professional customer support.
• Informing  client of deals, promotions and Site/App upgrade.
• Selling products and services to new and interested clients.
• Compiling reports on overall client satisfaction. Keeping records of customer interactions, reversal transactions, comments, and complaints
• Data mining and Data entry

Employer: Ecom Services Limited. 

Position; Customer Support Agent

Duration: November 2019 to March 2020

Duties and Responsibilities:

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering Incoming Telephone calls and support requests
• Processing Testimonials
• Performing various support tasks assigned

September 2017 to April 2021: The Technical university of Kenya (Bachelor of Technology in                         Journalism and mass communication.

February 2013 to December 2016: Starehe Girls Centre and school (A mean grade of B)

January 2002 to November 2012: Pivot Primary School (Attained 390 marks out of 500)