mildred kwamboka

A result-driven Customer Relations Manager, Virtual Assistance and Administrative Assistant with over 6 years of experience, dedicated to providing excellent customer service and ensuring customer satisfaction. I have a proven track record of developing and implementing successful customer relations strategies that have resulted in increased customer retention rates and revenue growth. I am proficient in various software and tools, such as Microsoft Office Suite, Google Suite, and CRM software, and can manage calendars, scheduling, and travel arrangements. Autonomous yet communicative with an 8+ year history of superior performance in remote environments.

BDM Service Network| Toronto, ON Virtual Assistant/Customer Relations Manager | July 2022 - Present 

• Develop strategies to streamline and improve office procedures by coordinating and scheduling meetings and conference calls to optimize the scheduling of senior staff. 

• Using company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions thus delivering excellent customer service, resulting in a consistent 87% customer satisfaction rating.  

 Upwork | Nairobi, Kenya Customer Service Representative/ Virtual Assistant/Resume Writer | May 2015 - Present 

• Provide customer support by responding to customer inquiries and complaints, providing support and assistance, and ensuring customer satisfaction to improve brand reputation and increase revenue. 

• Perform data entry by entering and updating data in various software and systems, maintaining accurate records, and preparing reports and summaries to ensure accurate and up-to-date information. 

 Millric Groundwater Consultancy | Nanyuki, Kenya Administrative Assistant | May 2018 - Jul 2019

 • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs regarding borehole drilling and resolving concerns thus Improving overall efficiency by 15%. 

• Provided administrative support by preparing reports and presentations, managing office supplies and equipment, and performing other general administrative tasks to support the team and ensure smooth operations. 

Bachelor of Science in Biochemistry, University of Nairobi