Charity Mwende

I’m known for being a detail-oriented, well-organized team player. I never miss deadlines, I’m a good communicator and I can juggle multiple tasks at once. In my performance reviews, my supervisor always notes that he appreciates my professionalism and enthusiasm for the job.

“With this experience under my belt, I’m looking for an opportunity to take the next step in my career. I’m hoping to do so in an organization like yours that works to improve the environment, which is something I’m passionate about.

have worked in different organizations like tuskys supermarket as a cashier and my role was

• Attracted more potential customers by answering product and services questions.
• Developed and implemented customer service policies and procedures at Tuskys online shopping platform reducing negative customers feedback by 10%.

worked under ison bpo kenya zuku as customer care representative role was

• Obtain and verify information to and or from customers to ensure delivery of exceptional customers services
• Ensure that the quality of each call is in compliance with predefined quality parameters
• Escalate customers queries to the team leader to ensure speedy resolution of the same.
• Ensure appropriate levels of empathy and provides customers with caring individualized attention.
• Ensure daily performance targets are met.

diloma in business information technology