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Customer Service
4 days ago
Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per monthJob Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...
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Pension Administrator
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CIC Insurance Group Nairobi, Kenya Full timeABOUT THE COMPANY · For more than three decades, the CIC Insurance Group has dependably shouldered the risks of the Kenyan people through providing insurance services that help you plan for life stage needs, secure your future, protection you against rising health expenses and sa ...
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Corporate Sales Officer
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CIC Insurance Nairobi, Kenya Full timeCIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi · PURPOSE: · The incumbent shall be responsible for acquisition, growth and retention of the Corporate Business for C ...
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Re-advertisement - Dean of Students at
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Head of Digital
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Human Resource Intern at
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Jubilee Insurance Nairobi, Kenya Full timeJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensio ...
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Principal Officer- Human Resource and Administration
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Administrative Assistant
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Administrative Officer at
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International Fertilizer Development Center (IFDC) Nairobi, Kenya Full timeWe provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. · Responsibilities · Administrative and Facilities: · Serve as the first point of contact for the IFDC office. Oversee guests, manage and direct office ...
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Global Subgrants and Partnership Coordinator at
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Equality Now Nairobi, Kenya Full timeEquality Now is a non-governmental organization founded in 1992 whose purpose is to, in its own words, work "for the protection and promotion of the human rights of women and girls around the world". · ROLE SUMMARY · This position reports to the Global Director of Finance and Adm ...
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Chief System Administrator, Enterprise Architecture
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Kenya Power Nairobi, Kenya Full timeABOUT THE COMPANY · Kenya Power owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 2.6 million customers (as at April The Company's key mandate is to plan for sufficient electricity generation and transmissi ...
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Chief Officer, Finance at
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County Government of Kericho Nairobi, Kenya Full timeVISION A prosperous county in economic, social and political development with residents enjoying high quality of life. MISSION To foster equitable and sustained socio-economic development through effective and efficient mobilization and utilization of available resources. · Requi ...
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Finance and Administration Manager at
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Emali Dedicated Children's Agency Nairobi, Kenya Full timeWelcome to Emali Dedicated Children's Agency (EDCA), a passionate Non-Governmental Organization committed to creating opportunities for Deprived, Excluded, and Vulnerable children (DEV). Our mission centers on ensuring child survival, growth, and development by providing support ...
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Human Resources Assistant
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United Nations Office at Nairobi (UNON) Nairobi, Kenya Full timeUnited Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the Unite ...
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Human Resources Assistant
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United Nations Office at Nairobi (UNON) Nairobi, Kenya Full timeUnited Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the Unite ...
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Regional Executive Officer at
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Norwegian Refugee Council (NRC) Nairobi, Kenya Full timeThe Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers ass ...
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Intern, Public Affairs at
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Koko Networks Nairobi, Kenya Full timeThis company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa's cities. · What You Will Do · Fully support the comp ...
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People Operations Associate at
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Branch Nairobi, Kenya Full timeOur mission is to deliver world-class financial services to the mobile generation Life moves faster than the pace of bank queues. Your smartphone is making the world a smaller place-and a faster one. Branch is a for-profit socially conscious company based in San Francisco, Nairob ...
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Senior Systems Security Analyst
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Kenya Power Nairobi, Kenya Full timeABOUT THE COMPANY · Kenya Power owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 2.6 million customers (as at April The Company's key mandate is to plan for sufficient electricity generation and transmissi ...
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Procurement Associate at
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Fresh Life Nairobi, Kenya Full timeFresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. · Salary: 40,000 gross · About the Role: · As a Procu ...
Group Life Administrator at - Nairobi, Kenya - Old Mutual Kenya
Description
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment.
We offer solutions to individuals and corporates underpinned by our core values which are:Respect, Integrity, Accountability and Pushing beyond boundaries.
KEY TASKS AND RESPONSIBILITIES
Manage relationships with intermediaries, brokers and clients and ensure that Service Level Agreement standards are met.
Retention of the existing business including renewal discussion in line business process and market intelligent information.
Create collaborative relationships with other departments (underwriting/pricing, claims, BD and product development) to determine value additions, process improvements designed to enhance the customer experience.
New business onboarding process in line with laid processes i.e KYC and AML guidelines.Preparation of costing schedules for group risk schemes based on data provided by the brokers or clients and raising the invoice in the system.
Follow ups on premium payments in conjunction with the credit control teams.In liaison with Legal teams ensure timely contract executions and sign offs
Preparing policy documents/renewal endorsements and ensuring scheme records are maintained both in various scheme files as well operating IT system.
Preparation of monthly reports as required i.e managements, finance, actuarial and reassurance.Carry out member education to create awareness of the benefit scope and day to day scheme management.
Prepare letters for members whose sum assured are above FCL and ensure follow up with client/intermediaries.
Liase with underwriting team for cover acceptance and ensure underwriting terms are shared with the scheme.
Daily scheme management i.e query management within TAT, adding new members to the scheme/Deleting exits and raising debit/credit note as required.
Analyze reported claims to ensure the scheme and the members were fully declared prior to claim occurring.Prepare commissions payments for our brokers and agents.
Provide quality customer service to both internal and external clients.
Any other roles assigned by the supervisor.
REQUIREMENTS
SKILLS AND COMPETENCIES
Good communication skills
Computer literate
Good assessment and analytical skills
Ability to interact at all levels
Knowledge of insurance market
Report writing and presentation skills
Good product knowledge
KNOWLEDGE, EXPERIENCE &QUALIFICATIONS
Product and process knowledge
Possess strong verbal and written communication skills
Ability to work as part of a team
Proven analytical skill
Possess excellent arithmetic skills.
Self-starter who shows initiative and is able to work under minimal supervision
Undergraduate Degree in Commerce (Insurance Option), Actuarial Science or Business related.
Professional qualifications in Insurance such as AIIK,CII, COP added advantage.
At least 2 years' experience in a similar role.