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    Business Development Associate at - Nairobi, Kenya - Dial Afrika

    Dial Afrika
    Dial Afrika Nairobi, Kenya

    4 days ago

    Default job background
    Full time
    Description

    Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool.


    Job Summary:


    As a Business Development Associate specializing in telesales, you will be responsible for driving revenue growth by identifying and securing new business opportunities through outbound calls.

    You will engage with prospective clients, effectively communicate the value proposition of our hospitality offerings, and close sales to achieve revenue targets.

    This role requires excellent communication skills, a results-driven mindset, and a passion for delivering exceptional customer experiences.

    Key Responsibilities:

    • Conduct outbound calls to prospective clients to generate leads and secure new business opportunities.
    Build and maintain strong relationships with clients, understanding their needs and preferences to tailor offerings accordingly
    Effectively communicate the features, benefits, and value proposition of our hospitality products and services.
    Negotiate terms and close sales to achieve individual and team revenue targets.
    Provide timely and accurate information to clients, addressing inquiries, and resolving any issues or concerns.
    Collaborate closely with the sales and marketing teams to develop and implement strategies for lead generation and conversion.
    Keep abreast of industry trends, competitor activities, and market developments to identify opportunities for business growth.
    Maintain accurate records of sales activities, client interactions, and sales pipeline in the CRM system.


    Qualifications and Skills:
    Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.
    Proven experience in telesales, preferably in the hospitality industry.
    Fluent in English or German, and/or French, with excellent verbal and written communication skills.
    Strong sales acumen and negotiation skills, with a track record of achieving and exceeding sales targets.
    Customer-focused mindset with a passion for delivering exceptional service and building lasting relationships.
    Ability to work independently and as part of a team in a fast-paced, dynamic environment.
    Proficient in Microsoft Office Suite and CRM software.
    Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
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