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    Head of Retail Operations at - Nairobi, Kenya - Aminika Manpower Limited

    Aminika Manpower Limited
    Aminika Manpower Limited Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    Aminika Manpower Limited is a competency-based strategic HR-consultancy.

    Aminika Manpower Limited (AML) is a knowledge-driven organization committed to achieving excellence in Human Capital & Business Coaching in both virtual and real circumstances.


    Salary Range :
    KSh 400,000 - KSh 500,000/month

    Summary

    The Retail head will be responsible of managing the operation of the branch network, while enhancing its performance to meet firm's objectives.

    Primary objective of the job function will be to ensure a set retail standard met with a strong focus to enhance customer experience to a consistent standard.

    Roles and Responsibilities

    Day to day management of the of branch network with a branch count exceeding 70
    Driving sales performance of the entire retail front
    Ensuring customer service in branches and call center is at international standards
    Performing checks on various physical elements within stores to ensure stores are meeting set retail standards
    Store merchandise is maintained as per the layouts created and meets the set standards
    Close monitoring, review and replenishment of stocks to ensure best collection of products are made available at all the time
    Carry out audits to ensure systems and controls are adhered to
    Performs checks on staff to ensure minimum standards are met in various aspects including dress code, presentation, training, etc
    Checks on branding and visual merchandising elements to ensure the approved details are maintained and regularly updated
    Ensuring KPI's set and measuring as many metrics related to all areas e.g.
    performance, sales, customer service, training etc.
    Performs any other checks and balances set by the management from time to time based on timely requirements

    Skills and Qualifications

    A minimum experience of 5 years in retail chain with a branch network not less than 40 branches.
    Optical retail management experience required
    Undergraduate/postgraduate qualification from a recognized institute
    The candidate should have preferaly 30-40 yrs
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