Elizabeth Muhati
Administrative
About Elizabeth Muhati:
Personable and conscientious CSM with 8+ years in customer service management and an additional 2 years as a customer support representative. 2010 Customer Manager of the Year award recipient and CSK Customer Service Management Certificate holder.
Experience
- Effectively supervised day-to-day front-end operations of a busy customer service department.
- Hired, trained, and mentored top customer service agents and front-end staff.
- Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
- Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
- Managed and updated the customer loyalty program.
Education
Bachelor of Art, International Journalism and Public Relations(UNESCO)
Dr. Babasaheb University
Graduation: 2011
Relevant Coursework: Retail Purchasing, Management Communications, Sales and Sales Management, Project Management, Consumer Behavior, Supply Chain Management, Organizational Behavior, Business Leadership, Retail Store Operations.
Key Skills
- Complaint Resolution
- Effective Communication
- Teambuilding & Training
- Cost Reduction & Waste Elimination
- Patience & Empathy
- Ability to Keep Calm in Stressful Situations
Certifications
- 2018 Customer Service Management Certificate
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