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Nairobi
Elizabeth Muhati

Elizabeth Muhati

Customer service/Administrator

Administrative

Nairobi, Nairobi Area

Social


About Elizabeth Muhati:

Personable and conscientious CSM with 8+ years in customer service management and an additional 2 years as a customer support representative. 2010 Customer Manager of the Year award recipient and CSK Customer Service Management Certificate holder. 

Experience

  • Effectively supervised day-to-day front-end operations of a busy customer service department.
  • Hired, trained, and mentored top customer service agents and front-end staff.
  • Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
  • Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
  • Managed and updated the customer loyalty program.

Education

Bachelor of Art, International Journalism and Public Relations(UNESCO) 

Dr. Babasaheb University

Graduation: 2011

Relevant Coursework: Retail Purchasing, Management Communications, Sales and Sales Management, Project Management, Consumer Behavior, Supply Chain Management, Organizational Behavior, Business Leadership, Retail Store Operations.

 

Key Skills

 

  • Complaint Resolution
  • Effective Communication
  • Teambuilding & Training
  • Cost Reduction & Waste Elimination
  • Patience & Empathy
  • Ability to Keep Calm in Stressful Situations

 

Certifications

 

  • 2018 Customer Service Management Certificate

 

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