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    Client Experience Executive at - Nairobi, Kenya - Crystal Recruit

    Crystal Recruit
    Crystal Recruit Nairobi, Kenya

    1 day ago

    Default job background
    Full time
    Description

    Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa.

    We go out of our way to find that missing person for your business puzzle.


    Responsibilities:

    Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.

    Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met.

    Promptly respond to enquiries from all channels including emails, phones, and all social media outlets.
    Do follow ups.
    Record all complaints received/report, inform the management about them, and document their resolutions.
    Attend to walk-in clients promptly, respond to their needs and advise them of the company services accordingly.
    Assess and recommend various ways to appreciate clients from time to time to improve client experience.
    Maintain and manage corporate clients.
    Prepare and submit weekly and monthly role-based reports.
    Perform any other duties as may be assigned to you by management.

    Requirements

    A degree or diploma in a business-related field from a recognized institution
    1-2 years' working experience in customer service field.
    IT Background will be an added advantage.
    Excellent customer service skills
    Ability to proactively anticipate client needs and advise them accordingly.
    Confidentiality and ability to maintain client information private.
    Excellent communication skills; written and verbal.
    Understanding of social media management and platforms
    Ability to work under minimum supervision and/or self-supervise.
    Good in multi-tasking
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