Peris Mumbi

Secure a position that will enable me to use my strong communication & organizational skills, customer service background, and ability to work well with people to improve customer satisfaction and maximize company revenue. I want to work in a healthy work environment that values my skills and offers growth opportunities.  

 Front Office Administrator- East Africans Study in Germany, Kenya-February 2023-Present

·       Accurately entered and updated students’ data records daily in the company database maintaining 99% accuracy and reducing processing time

·       Maintain office security by following safety procedures and controlling access via the reception desk.

·       Manage daily correspondence, responding to high volume phone calls and emails daily to ensure streamlined operations

·       Devised a streamlined system for organizing application documents for all students undertaking various study programs

·       Provide valuable support to senior directors of the company by handling several ad-hoc tasks per week with efficiency and accuracy

Volunteerism and Community Social Responsibility- Red Cross Society, Kenya-August 2022-January 2023

·       Community & town cleanups

·       Dissemination of the community on matters Red Cross

·       Peer education on matters affecting the youth such as drugs and substance abuse

·       Disaster Response-tracing, fire response and water rescue

·       RCAT (Red Cross Action Team) trained member.

Restaurant Hostess- Fairmont Hotels & Resorts, Kenya-July 2021-July 2022

·       Greet and acknowledge guests by escorting them to assigned tables

·       Present menus, create personal dining experience, answer questions and offer information on menu items

·       Accept and organise reservations, prioritise reservations to accommodate customers

·       Prepare seating assignments prior to service and present plan to restaurant team during pre-shift meeting

·       Address guest requests or complaints and escalated major complaints to manager.

·       Filling and submission of the Daily Food and Beverage Coverage Report

Part-time Front Desk Agent- Fairmont Hotels & Resorts, Kenya - July 2021- March 2022

·       Checking in and out of guests using available computer programs such as Opera

·       Inform guests of all on-site amenities

·       Inform customers about payment methods and verify their credit card data

·       Confirm group reservations and arrange personalized services for VIP customers

Wholesale and Retail Specialist- God's Favor Suppliers, Kenya - March 2020- July 2021

·       Respond to customer queries

·       Maintain stock and inventory records

·       Process all payments

·       Upsell value added items

·       Arrange displays

·       Complete retail sales

Reservations Agent- Seasons Hotels & Lodges, Kenya - November 2019- January 2020

·       Analyze all guest and travel agents’ requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations

·       Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations

·       Assist to make all room reservations and ensure maximization of room revenue for all

·       Ensure all reservations details are updated on all systems within required operating procedures

·       Sales support staff- marketing the hotel and its various properties around the country. Also used CRM software and tools to assist in reaching and acquiring clients

Waitress-Fairmont Hotels & Lodges, Kenya-August 2018-August 2019

·       Provide excellent wait service to ensure customer satisfaction

·       Coordinate the end-to-end management of customer's food and beverage orders ensuring timely delivery and customer satisfaction

·       Making menu recommendations upon request

·       Upselling of the daily specials to guests' tables

·       Accurately processed payment transactions and delivered bills to customers providing timely and efficient customer service

Meet with restaurant staff to review daily specials, changes on the menu

EDUCATION AND TRAINING

·      Training & Industrial Attachment: Fairmont Mara Safari Club - June 2017- August 2017, August 2018- August 2019

·      Kenyatta University- Bachelor of Science, Degree in Hospitality Management - 2014- 2019

·       Nyeri Institute of Computer Studies- Certificate in Computer Packages - January 2014-August 2014

·       Othaya Girls Secondary School- Kenya Certificate of Secondary Education - 2010-2013

·      Moi Nyeri Complex Primary School- Kenya Certificate of Primary Education - 2002-2009