beBee background
Professionals
>
Customer Service / Support
>
Nairobi
Phyllis Muli

Phyllis Muli

CUSTOMER SERVICE

Services provided: Customer Success , Transcription , Subtitles & Captions , Admin - Data Entry & Transcription Services , Transcript Services , Transcriptionists , Social Media Management Services , Admin - Social Media Managers , Customer Service Representatives , Customer support , Transcription (Edited, Intelligent, Verbatim, Phonetic) , Social Media Managers , Subtitling , Customer Relations

Customer Service / Support

Nairobi, Nairobi Area
KSh600 / hour
Approximate rate

Social

Groups

See more

About Phyllis Muli:

I am a PR professional with a strong background in customer service and a passion for delivering exceptional customer experiences. I am a self-starter, result-focused and an organized team player. I believe in building and maintaining a positive relationship between the customer and the organization. 

I am passionate about customer relations and I have indulged myself in customer services for the past 5 years where I developed a solid foundation in customer service, honing my skills in communication, problem-solving, and relationship-building.

I am adept at handling customer inquiries, resolving issues, and providing support across various channels, including phone, email, and live chat. My ability to remain calm under pressure and maintain a positive attitude has enabled me to effectively manage challenging situations and exceed customer expectations.

I have acquired skills in transcription and subtitling for the past 5 years within the context of communication and public relations initiatives. For example, producing transcripts of interviews, press conferences, or speeches for documentation, analysis, or dissemination purposes. In such cases, my transcription skills will support the broader goals of communication and public relations efforts
 


 

Experience

TRANSCRIPTION/SUBTITLING/VIRTUAL ASSISTANCE    2019-2024
Customer service

  • Managed client’s emails by responding to customer queries in a timely and accurate way via phone, email or chat.
  • Prepared comprehensive reports and drew valuable insights, contributing to informed decision-making and strategic planning within the customer service domain.
  • Analyzed and reported product malfunctions.
  • Managed social media platforms for the individual businesses.
  • Accurately and effectively addressed customers’ disputes.
  • Ensured timely response to customers’ chats and tickets raised.
  • Made follow questionnaires via emails for reviews about the services/products received.
  • Completed administrative duties such as data entry, order processing and follow up calls.
  • Assisted customers with emergency problems.
  • Provided customers with solutions.

TRANSCRIPTION & SUBTITLING

  • Listened to recordings and transcribed as heard to text files.
  • Understood details of client requirements in regards to formatting and notation.
  • Corrected errors and inaccuracies in a timely manner.
  • Completed transcripts in time.
  • Ensured accuracy of the transcribed text.
  • Identified speakers in the dialogue.
  • Proofread transcripts to ensure that they are free of errors before they are sent to clients.
  • Followed standards for formatting, and other errors.


Senior legal transcriptionist at verbit.ai

  • Transcribed and proofread legal documents, including court hearings, depositions, and client meetings, ensuring accuracy and adherence to formatting and style guidelines.
  • Utilized advanced transcription software and tools to increase productivity and efficiency, while maintaining high standards of quality.
  • Assisted in training and mentoring junior transcriptionists, providing guidance on best practices and quality assurance procedures.
  • Collaborated with legal professionals and clients to clarify transcription requirements and ensure clients’ satisfaction.
  • Conducted research and fact-checking to verify legal citations, case law, references and other relevant information.

 

3 Play media Transcriber

  • Managed closed captioning projects.
  • Ensured that all medical terminologies were well researched.
  • Researched names and words in different accents.
  • Transcribed business and entertainment files
  •  Identified speakers in files.
  •  Proofread already transcribed transcripts.

       Visual data media company

  • Created subtitles using OONA subtitling software.
  • Typed and created subtitles manually.
  • Worked on Netflix movies like the Judy Justice and The Royal Beat movies.
  • Ensured that Netflix guidelines were followed.

 

 

Education

BSc Communication and Public Relations   2019 

Professionals who compete with Phyllis

Professionals offering similar services to those of Phyllis Muli

Professionals in the same Customer Service / Support sector as Phyllis Muli

Professionales offering Customer Success services

Professionales offering Transcription services

Professionales offering Subtitles & Captions services

Professionales offering Admin - Data Entry & Transcription Services services

Professionales offering Transcript Services services

Professionales offering Transcriptionists services

Professionales offering Social Media Management Services services

Professionales offering Admin - Social Media Managers services

Professionales offering Customer Service Representatives services

Professionales offering Customer support services

Professionales offering Transcription (Edited, Intelligent, Verbatim, Phonetic) services

Professionales offering Social Media Managers services

Professionales offering Subtitling services

Professionales offering Customer Relations services

Professionals from different sectors near Nairobi, Nairobi Area

See professionals near Nairobi, Nairobi Area

Other users who are called Phyllis

Jobs near Nairobi, Nairobi Area

  • Aga Khan University Hospital

    Pharmaceutical Technologist, Outreach Clinic Roysambu at

    Found in: beBee S2 KE - 4 days ago

    Aga Khan University Hospital Nairobi, Kenya Full time

    Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing an ...

  • beBee Professionals

    Data entry services

    1 month ago

    Direct apply
    beBee Professionals Nairobi, Kenya Data Entry Services Freelance KSh25,000 - KSh50,000 per month

    A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...

  • TechnoServe Kenya

    Inclusive Business Manager at

    Found in: beBee S2 KE - 15 hours ago

    TechnoServe Kenya Nairobi, Kenya Full time

    TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets · Job Summary · The Inclusiv ...

See jobs in Nairobi, Nairobi Area