Vine Lee

Freelancer |Data analyst | tutor |

Customer Service / Support

Thika, Nairobi Area

Services provided

A knowledgeable, God fearing, goal driven and diligent effective team player with well demonstrated organizational and administrative skills; can work with zeal, passionately and consistently in busy /deadline driven environment. My ability lies in the fact that I am a visionary thinker and willing to work as part of a team to play an indispensable role in both leadership and work execution. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Virtual assistant

Customer service representative

Data analyst

Tutor

Approximate rate: USD$ 10 per hour

Experience

I have experience as a Virtual Assistant where I managed the CEO's calendar, handled email and phone correspondence with clients, coordinated travel arrangements, conducted market research, and assisted with administrative tasks. I also have experience as a Customer Service Representative where I responded to customer inquiries, resolved complaints, maintained accurate records, processed orders, and provided product information. I possess skills in time management, communication, organization, data entry, scheduling, customer service, Microsoft Office, Google Suite, and adaptability.

Education

I hold a Bachelor of Science degree in Mathematics with a focus on Statistics. This education has equipped me with a strong foundation in statistical analysis, mathematical modeling, data analysis, and probability theory. It has also developed my critical thinking, problem-solving, and analytical skills, which are essential for roles that require working with data and making data-driven decisions.