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Thika
Josyline Thuku

Josyline Thuku

Customer Service Professional/ Content Writer

Customer Service / Support

Thika, Nairobi Area

Social


Services offered

I am an adaptable, prompt, self-driven, and detail-oriented customer service professional looking to explore opportunities that will allow me to utilize my academic and training experience and also see me grow in my career. 

Approximate rate: KSh 500 per hour

Experience

  • Procurement officer at Del Monte Kenya Limited(September-December 2018) 

Duties entailed: purchase order reception, export documentation, inventory stock management, accurate record keeping, and supplier sourcing and evaluation.

  • Customer Service Personnel at Nyaki Commercial Consultants(Septemenr 2019-January 2022)

Duties entailed: Anticipating customer needs, ensuring maximum customer satisfaction, politely responding to customer queries and complaints, proper maintenance of files and records, and tracking customer service KPIs and metrics.

  • Freelance writer and transcriptionist(February 2022 to date)

Duties entail: Conducting in-depth research on every task, providing enticing and unique content, accurate proofreading and editing, and promoting products and services. 

 

 

Education

Bachelor of Purchasing and Supplies Management- Meru University of Science and Technology; 2014-2019

  • Second class upper

Certificate in Computer Application – Superhighway Computer College; 2014(3 months)

Kenya Certificate of Secondary Education – Mugoiri Girl’s High School; 2010-2013

  • Mean grade of B+

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