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Thika
Josyline Thuku

Josyline Thuku

Customer Service Professional/ Content Writer

Customer Service / Support

Thika, Nairobi Area

Social

Services offered

I am an adaptable, prompt, self-driven, and detail-oriented customer service professional looking to explore opportunities that will allow me to utilize my academic and training experience and also see me grow in my career. 

Content writer
Customer service professional
Procurement officer
Transcriptionist
Approximate rate: KSh 500 per hour

Experience

  • Procurement officer at Del Monte Kenya Limited(September-December 2018) 

Duties entailed: purchase order reception, export documentation, inventory stock management, accurate record keeping, and supplier sourcing and evaluation.

  • Customer Service Personnel at Nyaki Commercial Consultants(Septemenr 2019-January 2022)

Duties entailed: Anticipating customer needs, ensuring maximum customer satisfaction, politely responding to customer queries and complaints, proper maintenance of files and records, and tracking customer service KPIs and metrics.

  • Freelance writer and transcriptionist(February 2022 to date)

Duties entail: Conducting in-depth research on every task, providing enticing and unique content, accurate proofreading and editing, and promoting products and services. 

 

 

Education

Bachelor of Purchasing and Supplies Management- Meru University of Science and Technology; 2014-2019

  • Second class upper

Certificate in Computer Application – Superhighway Computer College; 2014(3 months)

Kenya Certificate of Secondary Education – Mugoiri Girl’s High School; 2010-2013

  • Mean grade of B+

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