Wilson Ngugi

Detail-oriented with demonstrated excellence in reception and administration.

Excel at providing proactive customer service in hospitality establishments. Well

versed with accuracy in data entry and reservation management.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls

and customer inquiries. Poised with total commitment to guest satisfaction.

GLOBAL POSITIONING SYSTEM (GPS AFRICA)

Management level, Team leader. (09/2021…)

 Mobilizing the team by selecting location and ensure they are fully armed

to approach customers.

 Making cold calls to clients interested in tracking systems.

 Scheduling meetings and sending/replying client’s mails.

 Filling excel sheets and sending weekly reports to the management.

STOCKS MANAGER/AUDITOR (Homecare & Hardware) {08/2020-06/2021}

 Stock balancing.

 Confirming & Dispatch of goods to specific branches.

 Labeling of items, proper arranging of good on the display and stock

replenishment.

 Carry out quantity assurance tests from receive and delivery notes to

discover errors and sort them.

CUSTOMER SERVICE/FRONT OFFICE LEADER

Management level (Tusker Mattresses Juja) {Tuskys} {12/2017-08/2020}

 Performing Office admin & clerical duties.

 Handling telephone switchboard, answering & transferring calls.

 Ensure proper documentation of customer & staff files.

 Making room meeting reservations.

 Greet visitors and escorting them to right offices.

 Order of stock supplies.

MARKETER {Targeter educational publishers} (11/2017-12/2017)

 Accomplishing goals of sales of books and revision materials.

 Preparing marketing reports by collecting, analyzing and summarizing sales

data.

 Monitoring budgets by comparing and analyzing results with plans

Diploma in Business Information Technology.

(ZETECH UNIVERSITY)

Certificate in Critical Thinking for Self-Development.

(METROPOLITAN SCHOOL OF BUSINESS AND MANAGEMENT UK)

Certificate in Computer Packages.

(JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY)

Certificate of secondary education

(KIROGO BOYS HIGH SCHOOL)

Certificate of primary education

(BISHOP MAHIAINI PRIMARY SCHOOL)