ndungi musyoka

ABSA Kenya (2007- DATE)

CORPORATE PAYMENTS

      (Team lead/ Operations analyst)

• Corporate Governance: Overall Corporate Ops reconciliation official.
• Controls champion: Corporate payments Process control reviewer and conformance official.
• Data Steward: Data risk regulation and reporting within corporate operations.
• Team Admin: Management of productivity, Staff affairs, Records and Sourcing.

      (Developments and implementation)

• Development of Automated MI collection tool: Staff productivity and Work in progress measure for operations including corporate operations teams (cash management, outward and inward payments, cash monitoring, trade ops and treasury ops) and account services teams (credit ops, Accounts, Document& securities and Bancassurance)
• Development of Manual salary tracking systems
• Deposita bulk cash system (UG): Consultation for implementation of process management for ABSA Uganda

      (Administrative)

• Championing community initiatives and activities.
• Productivity management and process improvement by championing digitization and automation

CASH MONITORING UNIT

(Cash Monitoring Official/ ATM support)

• ABSA CBK official: Cash monitoring and management of limits of entire ABSA branch network. 
• AT Atm monitoring: Collaborating Support and relationships from G4s, Branch operations, NCR, IT, and vendors among other stakeholders.
• Vendor management: NCR on ATMs and G4s on CIT and ATM services. 
• Corporate payments support
• Reconciliation champion

      (Developments and implementations)

• Deposita operations (Vendor Cash collection Machines): Creation & Automation of reconciliation templates, testing and implementation of entire process.
• ATMs: Development of automated reconciliation system, currency change implementation.
• Barclays-Absa Brand Migration: Cash Monitoring SME, testing and implementation
• Remote Cheque capture: Testing and Solution Implementation. Supported in Creation of process bots to automate virtual processing.
• Bulk cash Systems: Testing and Solution Implementation.

      (Administrative)

• CSR team lead in the Ready to work Forums for mentoring the Youth for employment.

OPERATIONS PROCESSING CENTRE (OPC)

• Document preparation: Account maintenance, payments processing and customer service.
• Receipt of work: sorting and processing of work from branches
• Developing of the management information collating systems, analysis of productivity and cascading of productivity information.
• Developing and implementation of measures of productivity
• Card maintenance and merchant’s query/ complaint information management
• Data capture for various retail and corporate products.

BARCLAYCARD

• Sales of the Nakumatt visa card entailing meeting of sales targets, customer maintenance, customer service, customer relationship management and lead generation.
• Management of customer and partnership relations for the Nakumatt Visa merger card.
• Communications champion for card including training on bank policy, and relaying communications across operations staff from the leadership.

BSC Statistics and mathematics

Full stack Data Science (machine learning)