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    Senior Underwriter/ Relationship Officer - Nairobi, Kenya - Old Mutual Kenya

    Old Mutual Kenya
    Old Mutual Kenya Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment.

    We offer solutions to individuals and corporates underpinned by our core values which are:
    Respect, Integrity, Accountability and Pushing beyond boundaries.


    KEY TASKS AND RESPONSIBILITIES
    Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
    Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
    Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
    Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
    Provide excellent and prompt customer service for maintenance of a positive reputation for the business.

    Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.

    Maintaining and updating the renewal tracker
    Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
    Confirming renewals and obtaining the risk notes
    Collecting market intelligence for strategic renewal decisions to support retention.
    Monthly follow up on recovery of lost/unrenewed business
    Follow up on risk improvement implementations.
    Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery

    Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.


    REQUIREMENTS

    SKILLS AND COMPETENCIES
    Sound Technical Underwriting skills.
    Intensive and extensive product knowledge
    People Management and overall managerial skills
    Good analytical skills
    Customer service skills
    Good Communication Skills
    Computer Literate with good knowledge of Excel

    KNOWLEDGE & EXPERIENCE


    Experience:
    Minimum 5 years' experience


    QUALIFICATIONS
    Degree in insurance or business related.
    Professional qualification (CII or IIK) or good progress
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