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    Operations Representative - Nairobi, Kenya - Cigna

    Cigna
    Cigna Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security.

    Cigna has almost 40,000 employees who service over 80 million customer relationships around the world.

    Your job at Cigna

    For this Customer Service Representative (CSR) role, we are looking to expand the Life & Protection Solutions team.

    Your role will include specialised tasks: process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for the insurance policyholders, and manage reporting data to internal and external parties.

    CSRs are supported by the people manager, a technical expert and the fellow team members.


    Daily tasks include:
    Assessing and processing incoming claims based on the policy conditions.

    You are the hub between different parties, such as medical advisors, the claimants, the claimant's HR department, etc., and ensure the claim is handled completely and correctly.

    Managing the working-incapacity overviews of insured organisations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients.

    Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client.

    Answering general questions about policy conditions per email and over the phone in multiple languages.

    Profile

    A bachelor's degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.
    Fluent in English and one of the following: French / German / Dutch.
    Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.
    Eager to learn and adaptable.
    Customer centric and responsible.
    Results-oriented and analytical.
    Able to work independently and together with others in a team.
    A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.
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