Jobs
>
Nairobi

    Hostess at - Nairobi, Kenya - Bridge Talent Management

    Bridge Talent Management
    Bridge Talent Management Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description
    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.

    Role Statement:


    To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.


    Key Responsibilities:
    Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary
    Communicating accurate wait times
    Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table
    Seating guests and distributing menus
    Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over
    Light cleaning around the restaurant (like wiping down menus and tables)
    Engaging with guests to ensure they're happy with meals, drinks and the overall service
    Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager
    Answering phone calls and taking reservations
    Mastering all Menus to be able to assist with any guest queries
    Listening to and answering guest questions, concerns and enquiries
    Confirming the correct meal plan for guests entering the restaurant
    Taking orders, posting bills and serving guests
    Following up with delayed orders with the Kitchen staff
    Taking care of the kids and young children for safety and orderliness in the restaurant.
    Providing great customer service
    Perform any other duties as assigned by the management.

    Requirements

    Diploma in Hotel Management or equivalent
    1+ years' experience as a waitress or hostess
    Exceptional listening and communication skills.
    A polite, engaging personality.
    Commitment to customer satisfaction and service excellence
  • Radisson Hotel Group

    Hostess

    1 week ago

    Radisson Hotel Group Nairobi, Kenya Full time

    ABOUT THE COMPANY · Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our seven unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scan ...

  • CJ's Restaurant

    hostess

    1 week ago

    CJ's Restaurant Nairobi, Kenya Full time

    ABOUT THE COMPANY · Welcome to CJ's, a fully fledged restaurant specializing in delivering a relaxed and memorable dining experience. We're currently in 14 locations; 5 in Nairobi, 8 in Kampala and 1 in Entebbe. · Each location features a unique ambience with tasteful décor, spec ...

  • Fairmont Hotels & Resorts

    Host / Hostess at

    2 days ago

    Fairmont Hotels & Resorts Nairobi, Kenya Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of a ...

  • Marriott

    Restaurant Hostess

    1 week ago

    Marriott Nairobi, Kenya Full time

    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. · POSITION SUMMARY · Greet guests and determine the number in their party. ...

  • Accor Hotels

    Host / Hostess

    1 week ago

    Accor Hotels Nairobi, Kenya Full time

    JOB SUMMARY · QualificationsPrevious service experiences an asset.Previous Point of Sale System experience an asset.Excellent communication and organizational skills.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to work well under pressu ...

  • Azure Resort

    Hospitality (4 positions)

    5 days ago

    Azure Resort Verified Company Nairobi, Kenya

    Responsibilities: · Greet guests warmly upon arrival and escort them to their tables, ensuring a positive first impression. · Present menus and provide detailed explanations of menu items, highlighting specials and recommendations. · Take accurate food and beverage orders from gu ...

  • Kempinski Hotels

    Food and Beverage Supervisor at

    1 week ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · The overall scope of the job includes supervising the service food and beverages to gu ...