Host / Hostess - Nairobi, Kenya - Accor Hotels

Description

JOB SUMMARY

QualificationsPrevious service experiences an asset.Previous Point of Sale System experience an asset.Excellent communication and organizational skills.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to work well under pressure in a fast-paced environment.Ability to work cohesively as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.Additional InformationPhysical Aspects of Position:Constant standing and walking throughout shift.Occasional lifting and carrying up to 20 lbs.Occasional kneeling, pushing, pulling.Occasional ascending or descending ladders, stairs and ramps.

RESPONSIBILITIES

Consistently offer a professional, friendly greeting and engaging service.Understand the Server's tasks in the outlet.Understand shift end reports in the outlet and the POS system.Assist guests regarding food and beverage menu items in an informative and helpful way.Have knowledge of all menu items, garnishes, contents and preparation methods.Follow outlet policies, procedures and service standards.Follow all safety and sanitation policies when handling food and beverage.Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business Seat guests in an organized fashion to maintain service flows for the Servers Adhere to all hotel environmental policies and initiativesConduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the Assistant Outlet Manager.Other duties as assigned.

REQUIRED SKILLS

Table setting, Receiving and welcoming guests, Food and beverage, Customer comfort and safety, Serving and waiting tables

REQUIRED EDUCATION

Diploma, Associate's degree