Hostess - Nairobi, Kenya - Radisson Hotel Group

Description

ABOUT THE COMPANY

Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our seven unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes.

JOB SUMMARY

Do you have an appetite to deliver first class service and are passionate about all things Food & Beverage? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experienceOur Food & Beverage Service Team are the final piece of the puzzle, they are sophisticated hosts with an instinctive ability to anticipate guests' needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond creating memorable moments for our guests.As Hostess, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we doInterested then why not say Yes I Can as we are looking for passionate people just like youRequirements of the Host/Cashier:Experience in food & beverage service beneficial but not essentialHandson approach with a cando work styleCommitment to delivering exceptional guest service with a passion for the hospitality industryAbility to find creative solutions taking ownership for duties and tasks assignedPersonal integrity, with the ability to work in an environment that demands excellenceExperience of working with IT systems on various platformsStrong communication skills

RESPONSIBILITIES

Provides efficient, prompt and courteous service by receiving, seating and presenting guests with the menuHaving a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordinglyPromoting additional sales by taking opportunities to upsell, in a manner that is professional and courteousAddressing all regular guest by name with an appropriate title and maintain record of their Likes & Dislikes in the prescribed formatKnow all tables by numbers and seats, in order to seat the guest on the designated table and assist restaurant team in service when requested by the Restaurant SupervisorChecks with the Restaurant Manager concerning setups and last minute changesEnsuring the restaurant reservations list is updated at all the times and tables are being reserved accordinglyEnsuring that the cover sheet(s) is maintained and filed dailyEnsuring that the feedback forms are all filled with all detailsCheck with guests for their satisfaction and get feedback from guestsAssists customers in locating specific itemsKeeps hostess area neat and stocked with necessary suppliesKnowledge of merchandise location or seating chartsSkill in communications with publicFarewells guests at departureDaily closing procedure is followed as per the set guidelinesMaintains high confidentiality in regards to guest privacyNotifies the Restaurant Manager/supervisor regarding lost and found objects immediatelyReports all potential and real hazards appropriatelySupports a safe hotel by applying hotel regulations, and adhering to existing laws and regulationsMaintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conductStays updated with activities in the hotel by reviewing the communication log book for each shift and updates log book for next shiftAssists the Restaurant when requestedAccepts flexible work schedule necessary for uninterrupted service to hotel guestsContinuously seeks to endeavour professionalism in own job functionMaintain Anniversary/Birthday list for all the guest, informing the Restaurant Manager on the said dateMaintain a data base for all guestsAttends scheduled outlet briefing and regular training sessionsHelps out in other areas when needed by the managementCarries out any other duty that may be assigned by the management Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levelsWorks as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiriesTakes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional mannerDelivers on departmental plans and objectives, where hotel initiatives & targets are achievedCollaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attainedBuilds and maintains effective working relationships whilst promoting the company culture and values.Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

REQUIRED SKILLS

Customer service, Team leadership, Communication, Interpersonal communication

REQUIRED EDUCATION

Diploma, Associate's degree