hostess - Nairobi, Kenya - CJ's Restaurant

Description

ABOUT THE COMPANY

Welcome to CJ's, a fully fledged restaurant specializing in delivering a relaxed and memorable dining experience. We're currently in 14 locations; 5 in Nairobi, 8 in Kampala and 1 in Entebbe.

Each location features a unique ambience with tasteful décor, specially designed for your comfort. To make you feel more at home, we've carefully selected a unique theme for each location.

We have over 300 carefully selected, mouthwatering menu items. Whatever your taste, it's well catered for. We value you. That's why you'll always be served with excellence by each member of our highly skilled team members.

Eager to serve you, our experienced wait staff greet you at the door and lead you to the table of your choice in the well thought out seating arrangement. The rich aroma of freshly ground coffee is the handiwork of our skilled baristas, adept in latte art. This ensures you get a freshly prepared cup of coffee as the beans are roasted on site. To ensure you always enjoy a special dining experience, we constantly improve our signature world-class innovations.

We're growing and may soon open a location closer to you. We look forward to serving you,

You're more than welcome to Find us here.

CJ's is part of Mandela Group of companies, the parent company to Cafe Javas, City Tyres, City Oil, City Lubes, City World, Savers, and Mandela Auto Spares.

JOB SUMMARY

The Hostess will be required to perform the following:

RESPONSIBILITIES

Greet incoming guests warmly with a pleasant smile and eye contact.Welcome guests to the restaurant promptly and professionally and seat them with menus as per the Restaurants' guidelines.Document customer feedback to the restaurant managerDealing with any guest issues but escalating any which cannot be resolved on the spot.Controlling guest traffic to various stations.Ensure reservations book is up to date and any bookings communicated to teamAssisting waiters if and when they get overwhelmed.Interacts with guests in and as they leave the restaurant to ensure positive dining experience and give guests a pleasant parting comment and invite them backMove and arrange tables, chairs, and settings and organize seating for groups with special needs.Adhere to the daily checklists and notify management of any discrepancies.Check menus to ensure they are current, clean, plentiful, and wrinkle-free.Adhere to scheduled work times by reporting promptly as scheduled.Acquire a working knowledge and local information to respond to guest questions in these areas as required.In addition to the above,the Hostess may be given such other duties, as the Management may deem necessary.Qualifications & Key competencies/skills· 0-3 years' experience in the hospitality industry in a similar role preferably in a fine dining fast paced establishment.· Diploma or Certificate in Food and Beverage Service and Sales or its equivalent from a recognized institution.· Excellent reading, verbal and written English skills.· Passionate about food, beverage and customer service· Pleasant and empathetic with people· Excellent personal hygiene and grooming habits.· Strong customer service oriented with a lively, energetic, and outgoing personality.· Well-organized and detail oriented.· Have a high degree of emotional intelligence and a high level of self-confidence.Be able to remain rationaland calm under pressure.

REQUIRED SKILLS

Customer service, Table setting, Receiving and welcoming guests, Billing customers, Customer comfort and safety, Floor operations, Serving and waiting tables

REQUIRED EDUCATION

Diploma, Associate's degree