NICHOLAS OKUMU
Services provided: Customer Success , Salesforce Marketing Cloud
About NICHOLAS OKUMU:
Am an a professional accountant and registered with Kasneb body.
And adverse experience in Direct sales and marketing.
Experience
I have experience in book keeping, cashbook snd cash analysis, bank reconciliation, revenue control,and data analysis.
I have adverse knowledge in good communication skills, interpersonal skills, customer service
- Collaborate with sales team to manage leads and maintain customer relationships
- Conduct market research to identify new opportunities and stay up-to-date on industry trends
- Analyze sales data to measure campaign effectiveness and adjust strategies accordingly
- Utilize Salesforce to track customer interactions and manage leads
- Provided technical support to employees and customers via phone, email, and in-person
- Troubleshot hardware and software issues for laptops, desktops, and mobile devices
- Coordinated with internal IT teams to resolve complex technical issues
- Maintained and updated company knowledge base and documentation
Education
Am a bachelor holder in bachelor if commerce accounting option.
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