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    Dental Clinic Administrator - Nairobi, Kenya - Astradental Services

    Astradental Services
    Astradental Services Nairobi, Kenya

    Found in: beBee S2 KE - 5 days ago

    Default job background
    Full time
    Description

    Key Responsibilities:

    Direct Customer Care:

    • Provide exceptional customer service to clients, addressing inquiries, and ensuring their needs are met promptly and professionally.
    • Handle escalated client concerns or issues effectively and in a timely manner.

    Team Supervision:

    • Supervise and support a team of 4 customer care agents, an admin assistant, and an office cook, ensuring smooth day-to-day operations.
    • Conduct regular performance evaluations, provide feedback, and facilitate training and development opportunities.

    Patient Scheduling and Coordination:

    • Coordinate patient scheduling with the clinical team, ensuring efficient utilization of resources and timely appointments.
    • Onboard dental assistants and direct their work in accordance with clinic protocols and standards.

    Operations Management:

    • Plan, direct, and control all operational activities within the clinical department, ensuring compliance with regulatory requirements and quality standards.
    • Generate reports on clinic operations, analyzing key performance metrics and identifying areas for improvement.

    Administrative Support:

    • Liaise with the Account, Marketing, and Procurement departments, providing administrative support and facilitating communication between departments.
    • Assist in procurement activities, maintaining inventory levels, and ensuring timely delivery of supplies.

    Qualifications:

    • Bachelor's degree in Healthcare Administration, Business Management, or a related experience.
    • Minimum of 2 years of experience in a dental or medical clinic setting, with demonstrated knowledge of clinic operations and patient care.
    • Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a diverse team.
    • Excellent communication and customer service skills, with a focus on building positive relationships with clients and colleagues.
    • Proficiency in computer applications such as MS Office and experience with clinic management software is desirable.
    • Ability to prioritize tasks, multitask effectively, and work well under pressure in a fast-paced environment.
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