Zuhura Shikanga

Highly organized and detail oriented personal assistant with experience of working as part of a team in a busy healthcare environment. Skilled in administration tasks, customer service, file and data management, email management, calendar management, scheduling meetings, and travel bookings. Proficient in using Microsoft Office Suite, Google Suite, and able to handle confidential information with discretion. Strong abilities to prioritize tasks and meet deadlines in a fast-paced environment. Strong communication and interpersonal skills, able to build positive relationships with colleagues and clients. Proven ability to multitask and manage multiple projects simultaneously.

GERTRUDE'S CHILDREN HOSPITAL - NAIROBI November 2019 - Present

PERSONAL ASSISTANT 

Duties:

• Assist in the management and organization of the executives’ calendar by scheduling appointments, meetings, engagements and daily activities.
• Receiving and acting on communication and redirecting appropriately.
• Answering and redirecting all incoming calls to appropriate parties promptly and effectively.
• Maintaining a clear and effective filing system while ensuring confidentiality.
• Keep supervisors informed and updated on incidences in the hospital, advice staff appropriately on case-to-case basis and manage client enquiries.
• Responsible for invoice processing from outsourced service providers relating to inpatient procedures for payment, raising of office orders, documentation of office expenses.
• Managing the Hospital transport. Booking accommodation and flight travel arrangements for the executives
• Minute taking in Board, and clinical meetings.
• Coordinate internal and external meetings.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.
• Coordinate orientation of new nurses and outsourced staff.
• Tracks nurses training and maintains attendance records.
• Coordinates training for staff.
• Organizing key organization event, team building, staff party. AGM.
• Coordinate team meetings and retreats and assist with staff meetings and events.
• Coordinating and communicating with both outpatient and in-patient staff.
• Assist the Technical Manager in property audit/Asset management and maintenance of accurate records.
• Complete quality checks of out sourced vendors, 
• Liaising with official bodies, customers and suppliers 
• Prepare agendas, attend meetings and take minutes.

GERTRUDE'S CHILDREN HOSPITAL – NAIROBI April - October2019

FRONT OFFICE ASSISTANT

Front office management and providing administrative services.

Duties:

• Processing patient Insurance claims and pre-authorizations.
• Handling patient queries and complaints.
• Reconciliation of insurance accounts and NHIF claims.
• Verifying all patient documentation in line with insurance standards.
• Answering all incoming calls/emails and all requests by the branch supervisor.
• Performing billing and ensuring proper filing of patient records.
• Prepares Aramex courier packages/mail/travel packages for the organization.
• Dealing with all requests in an efficient and courteous manner.
• Maintains an updated patient’s database that can be easily accessed.
• Explaining the practice procedures to new patients.
• Booking appointments and making sure that the appointments system runs smoothly.
• Verification of eligibility for services for insurance and corporate sponsored clients.
• Assist in procurement, storing and distribution of office supplies.
• Preparing insurance invoices and using the smart software for billing insurance clients.
• Operating a computer Microsoft Word, Excel, PowerPoint, Outlook, Internet, and Email. 

AAR HEALTHCARE – MOMBASA (October 2010 – November 2018)

ADMINISTRATIVE ASSISTANT/RECEPTIONIST          

Front office management and providing administrative services.

Duties:

• Processing patient Insurance claims and pre-authorizations.
• Handling patient queries and complaints.
• Reconciliation of insurance accounts and NHIF claims.
• Verifying all patient documentation in line with insurance standards.
• Answering all incoming calls/emails and all requests by the branch supervisor.
• Performing billing and ensuring proper filing of patient records.
• Petty cash management up to KSH 20,000.
• Dealing with all requests in an efficient and courteous manner.
• Data entry into internal system (PARAS)
• Explaining the practice procedures to new patients.
• Booking appointments and making sure that the appointments system runs smoothly.
• Verification of eligibility for services for insurance and corporate sponsored clients.
• Assist in procurement, storing and distribution of office supplies.
• Preparing insurance invoices and using the smart software for billing insurance clients.
• Operating a computer Microsoft Word, Excel, PowerPoint, Outlook, Internet, and Email. 

ALPINE INSURANCE BROKERS (August 2008 to September 2010)

SECRETARY/ RECEPTIONIST 

Responsible for the smooth running and operation of the front desk.

Duties:

• Customer service
• Receipt recording and banking cash received.
• Prepare daily banking returns.
• Maintain the petty cash.
• Preparing monthly report
• Ensure renewal notices are generated and forwarded to clients in good time.
• Office management.

POLANA HOTEL (October 1999 to April 2001)

SECRETARY                        

Secretary to the managing director, 

Duties:

• File management, typing and faxing. 
• Answering telephone calls.
• In charge of the manager’s diary
• Administrative duties.
• Writing letters and correspondence on behalf of the management.

2021-2021                   PROJECT MANAGEMENT CERTIFICATION

                                    NITA

2013-2014                   DIPLOMA IN BUSINESS MANAGEMENT       

MOUNT KENYA UNIVERSITY     

1997-1998                   SECRETARIAL                                           

MOMBASA POLYTECHNIC

1995-1996                   CERTIFICATE IN SUPPLIES AND   PURCHASING MANAGEMENT       

MOMBASA POLYTECHNIC