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    Front Office Admin at - Nairobi, Kenya - Lake Dental Clinic

    Lake Dental Clinic
    Lake Dental Clinic Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    Lake Dental Clinic is built on a dedicated team of professional dentists providing the best dental care and treatment to all kinds of patients with dental problems in Nairobi and Kisumu cities – Kenya.


    Duties and Responsibilities:
    Collect patient information, update records, and ensure all necessary forms and paperwork are completed.

    Handle incoming calls, schedule appointments, and respond to inquiries from patients -providing information about the dental office, and services offered, and answering general questions.

    Help with billing procedures such as processing payments, preparing invoices, and assisting patients with financial arrangements including available financial offers or discounts.

    Verify patients' insurance coverage, determine benefits, and explain insurance-related matters to help them understand their financial responsibilities and payment options.

    Follow up with patients after dental procedures to ensure their satisfaction, answer any questions or concerns, and schedule any necessary follow-up appointments.

    Monitor patient satisfaction and feedback which may include conducting patient surveys, collecting testimonials, and gathering feedback to help improve the quality of service provided by Lake Dental Clinic.

    Provide administrative support to the dental office which includes managing patient records, maintaining office supplies, coordinating referrals to specialists, and assisting with general office tasks.

    Mediate over patient concerns or complaints and work towards a resolution that satisfies both the patient and the dental office.

    Miscellaneous duties

    Coordinating medical representatives.
    Welcoming guests and maintaining guestbook registry.
    Parcel management.
    Petty cash management.
    Any other duty assigned by the supervisor.


    Requirements and Qualifications:
    A Diploma in Customer Care, Business Administration, Front Office Management, or Health Records
    At least 2 years experience in the front office or customer care service fields
    Experience within the healthcare field will be an added advantage
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