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    Administrative Assistant at - Nairobi, Kenya - Amref Kenya

    Amref Kenya
    Default job background
    Full time
    Description
    Amref Health Africa in Kenya is the country programme office of Amref Health Africa, Africa's largest International Health NGO. This is the largest and oldest country programme in Africa with an average annual budget of USD 40million.

    JOB PURPOSE
    To work collaboratively with the project team on specific short- and long-term assignments.

    S/he will oversee tasks delegated by the Project Manager, Project Officers, coordinate with the project team and stakeholders and ensure that the work assigned is moving forward on time and on budget.

    S/he is highly organized, adaptable, and able to prioritize tasks while working independently. S/he is responsible for the day-to-day general administration of the Project Field Office, assisting the Project Manager and providing general administrative support to the project team

    DUTIES AND RESPONSIBILITIES
    Coordination and Administration

    Organize and monitor meeting schedules for the Project Team
    Plan and organize team activities on a need's basis
    Track and see that reporting deadlines, responses to emails, etc are met
    Raise PRs and follow through to LPOs and payment
    Set up and manage (virtual) meetings and sessions including provision of meeting links, sending out reminders, etc
    Provide regular updates verbally and in written form to Management
    Provide day-to-day administrative support, including Human resources, Procurement and Finance as may be required
    Assist in the follow up for facilities, services, maintenance.
    Keep abreast with all organizational changes and business developments.
    Manage the induction of project staff
    Manage the project assets inventory

    Client and User Engagement and Support

    Follow up on conclusion of client and vendor agreements, including signing of the agreements and follow up of payments (to and from Amref)
    Respond to client and user queries according to the set Service Level Agreements (SLAs), clarifying desired information
    Resolves problems by clarifying issues; researching and Exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
    Maintains call center database by entering information
    Follow up non-performing learners on the digital learning platforms to seek ways to support them and increase completion rates
    Administer client feedback tools and summarize the findings to inform continuous improvement efforts

    Reporting

    Assist in ensuring issues reported are logged and responded to within acceptable durations
    Generate and package client/user reports from the learning platform according to user/client needs
    Maintain a continuous improvement opportunities log based on feedback from the various reports and flag them for action on a regular basis
    Training Assist in training clients, stakeholders and members of staff in the use of the digital learning tools

    Marketing and Communications

    Draft marketing materials for creating awareness about the project
    Track information of the ICD website and flag areas that need updating
    Follow up with Project teams to identify information and stories that can be uploaded to the website and to social media platforms Office Support Perform work related errands as requested such as going to the bank

    Information Management

    Assist in filing and storage of documents both electronic and hard copies
    Create and maintain an assets inventory for the Project team


    REQUIRED QUALIFICATIONS
    Education and Professional Qualifications

    Bachelor's degree in communications, business administration, social sciences or related field
    Knowledge of modern office procedures
    Ability to format reports and manipulate data using spreadsheets

    Required Experience

    At least 3 years' relevant experience
    Office management in a busy office environment

    Knowledge, Skills and Competencies

    Excellent written and verbal communication.
    Fluency in speaking, reading and writing in English. Knowledge of French would be an added advantage
    Proficient in MS Office.
    Ability to prioritize and multi-task.
    Ability to exercise confidentiality, tact and discretion when dealing with diverse groups of people.
    Excellent organizational and multitasking abilities.
    A team player with leadership skills
    Professional and analytical approach to office administration.
    Creative problem solving within the framework of set corporate policies and procedures
    Ability to make timely and well-considered decisions based on corporate policies


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