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    Hotel Operations Supervisor - Nairobi, Kenya - Ital Global Limited

    Ital Global Limited
    Ital Global Limited Nairobi, Kenya

    11 hours ago

    Default job background
    Full time
    Description

    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work.

    We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.

    Our Client is looking for an aggressive and ambitious Hotel Supervisor to handle various functions.

    About the Client:


    An established and busy 3 star Hotel that offers High quality range of services such as Accommodation , an on-site restaurant and Conference/ Workshop facilities ideal for business travelers , organization and local Community .

    Qualifications and Requirements

    Minimum of a Bachelor's degree in Business Administration or related field.
    Proven experience in a supervisory role within the hospitality industry, preferably in a 3-star hotel.
    Strong understanding of hotel operations, including front office, housekeeping, and food service.
    Excellent communication and interpersonal skills.
    Proficient in using hotel management software and Microsoft Office.


    Competencies and Skills required:
    Ability to lead and motivate a diverse team.
    Strong analytical and problem-solving skills.
    Commitment to providing excellent customer service.
    Attention to detail
    Effective prioritization and time management skills.
    Ability to adapt to changing circumstances and handle pressure.
    Understanding of budgeting and financial management.
    Multitasking skills
    Skill in resolving conflicts and addressing issues promptly.
    Ability to work collaboratively with different departments to achieve common goals.

    Key Responsibilities and Duties

    Supervise and coordinate the activities of hotel staff, ensuring optimal performance and adherence to policies.
    Oversee the delivery of exceptional customer service to guests, handling and resolving guest complaints or issues effectively.
    Manage day-to-day hotel operations, including check-ins, check-outs, and room assignments to ensure a smooth and efficient workflow.

    Provide training and development opportunities to hotel staff, ensuring they are well-equipped to meet the needs of the guests and maintain high standards.

    Monitor and manage hotel inventory, including room supplies, ensuring adequate stock levels and minimizing wastage.
    Conduct regular inspections to ensure that cleanliness, hygiene, and overall quality standards are maintained throughout the hotel.
    Assist in budgeting and financial planning, ensuring cost-effectiveness and adherence to financial targets.
    Implement and enforce security and safety protocols to protect guests, staff, and hotel property.
    Foster positive relationships with guests, anticipate their needs, and actively seek feedback to enhance overall guest satisfaction.
    Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and communication.
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