Keziah Njuguna

I have a Bachelor of Science in Applied Statistics with three years of work experience. I have worked as a front office manager. In this role, I got to be the contact person for the company, answer clients’ questions, and help them get a better understanding of products and services. I have also worked as a customer service officer where I was the point of contact, I managed inventory and kept a record of the products in and out of the office. I was also in charge of the company phone where inquiries and feedback came through. I have also been the contact person where I handled emails and managed the company phone line and managed clients and external contractors’ relationships. In my most recent employment, I streamlined the HR system, by constantly updating the employees' information on the system. I made a monthly work schedule which increased efficiency.

January 2023 to Present | Yusudi Sales Academy | Yusudi Sales Insourcing project 

•  Managed to prospect an average of fifty clients weekly and book two meetings with prospective clients. 
• Maintained an excel based CRM that made it easy to retrieve clients' information which increased the efficiency of clients' follow-ups. April 2022 to December 2022 | Crystal Africa Cleaning Service Limited | Operations and Administrative Assistant 
•  Created a schedule for regularly assessing hygiene at clients' sites. This increased the overall hygiene standard for we were able to note places that required extra attention and worked on them. 
•  Developed and implemented work plans and work schedules. This increased efficiency for we were able to plan and give precise timelines for all activities that were under our periscope. 
•  In liaison with the HR department, recruited, and trained staff ensured that new staff members would integrate into the company’s system with little to no hick-ups. 
• Prepared monthly budget, this ensured that all money spent within the month could be accounted for. 
•  Processed the payroll. This ensured that any claimed overtime could be traced and verified accordingly. 
•  Outsourced services and products on a need basis and managed the relationships with contractors and external service providers. This streamlined the information that outside parties got for all communications were done through a single channel.

 July 2021 to April 2022 | Arstech Engineering Ltd | Customer Service Officer 

•  Responded to clients who had inquiries after interacting with online posts within two days of posting their questions. This increased the number of quotes sent out. 
•  Ensuring items are sent to clients on time. This increased the number of returning customers. 
•  Receiving items delivered to the office and confirming them against the inventory list - This reduced the need for the supervisor's presence at the office for he could only access the inventory and make ordering decisions off-site. 
•  Prepared customers’ quotations and invoices. This reduced the office workload for the supervisor hence they had more time to focus on ongoing projects. 
•  Liaison between the casual technicians and the office, The technicians were able to be divided between the ongoing projects so that no projects were left unattended. February 2020 /June 2021 | EFAC Kenya | Peer Mentor 
•  Ensured facilitators and scholars were in the right places as expected, ensuring a smooth running of the workshop. 
•  Handled topics related to campus life and the design thinking week equipping them with knowledge of what to expect on the campus and deciphering any misconception regarding this. 
•  Taking scholars through the Wezesha Journey. This helped them to make realistic goals and steps to reach those goals. 
•  Peer mentoring provides a platform where scholars can express themselves, this reduces issues that scholars have after joining the campus. 
•  Guiding the scholars in digital literacy week introducing the scholars to the basics of using a computer

 March 2020 to March 2021 | TeicDen Limited | Office Manager 

•  Did bookkeeping where I was able to monitor the cash flow, thus reducing unnecessary use of funds. 
•  Maintained the customer database making it easy to retrieve customer information when doing follow-ups. 
•  Processed customer orders which increased the efficiency of the sales team only had to get the orders and I would handle the rest. 
• Kept an inventory record so that the managers could only check a soft copy and know what needed to be added without having to come to the office. 
• Prepared customers’ quotations and invoices. This reduced the office workload for the supervisor hence they had more time to focus on ongoing projects. 
•  Filing company VAT tax returns, and keeping myself updated on VAT changes. 
•  Client relationship management where I Introduced new products the company had brought into the market to clients. 
•  Supplier relationship management where I negotiated prices for products getting the best prices in the market for the company. 
•  Managing the casual technicians and remote monitoring of projects The technicians were able to be divided between the ongoing projects so that no projects were left unattended. June 2019 to August 2019 | Nakuru Level 5 Hospital | Health Records Intern 
•  Learned how to use Q-Afyia and KHIS management systems by constantly updating patients’ information in these systems. 
•  Record keeping and triage in the oncology departments so that the medical practitioner could concentrate on serving the patients. This reduced the waiting time for the patients. 
•  Statistical analysis of departments helped the management in the monitoring of the departments 
•  Filing in the personnel file management section of the hospital. This reduced the workload the medical personnel had to handle hence they focused more on patients. November 2014 to January 2015 | Bahati Dispensary | Customer Care 
• Managed queues attended to non-medical queries and checked in patients. This reduced the workload the medical personnel had to handle hence they focused more on patients. 
•  Attending to patients’ queries. 
•  Registration of new patients retrieved patients’ files and managed the triage. I got to learn the procedures of a health facility.

September 2015 to December 2019 | Rongo University

 Bachelor of Science in Applied Statistics with Computing

January 2023 to March 2023 | Yusudi Sales Academy

 Certificate in Sales and Business Development 

June 2021 | EFAC Kenya

 Peer Mentorship