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Nairobi
Elvis Njuguna

Elvis Njuguna

ICT systems and security Officer

Technology / Internet

Nairobi, Nairobi Area

Social

Services offered

Information security-focused IT professional with a Bachelor's degree in Computer Science and certification in Cybersecurity (ISC^2). Seeking a customer support role where I can integrate my technical expertise with a strong commitment to information security. Adept at IT support, system administration, and network troubleshooting, I am dedicated to ensuring positive user experiences while prioritizing the confidentiality and integrity of sensitive information. With a passion for exceeding customer expectations and a solid foundation in technology, I am eager to contribute my skills to enhance information security and customer satisfaction in a dynamic support environment.
 

Network troubleshooting
Customer support
It support
Information security
System administration
Approximate rate: USD$ 20 per hour

Experience

PROFESSIONAL EXPERIENCE SUMMARY

IT & Infrastructure Mentee, Kenya Trade Network Agency (KenTrade)
(Jan 2021 – June 2021)
- Supported user workstations, responding to ICT help-desk queries through various channels.
- Trained staff in troubleshooting and diagnosing ICT-related issues.
- Wrote and revised training manuals for software and hardware.
- Resolved network, telephony, and computer problems, ensuring full issue resolution.
- Conducted analysis and ran reports to address common complaints.

Supervisor and ICT Assistant, Kikuyu Selfridges
(Mar 2020 – Dec 2020)
- Set up cashiers and staff in the user directory, providing IT support.
- Managed goods dispatch and receipt, ensuring proper installation and fixing of software issues.
- Conducted staff training, assigned duties, and maintained punctuality.
- Addressed printer and other ICT-related issues for effective store operations.

Education

Bachelors Degree in Computer Science

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