Albert Kahanya

Log calls / jobs on the helpdesk database utilizing helpdesk software
(IFS). Calls / jobs may be received by telephone, facsimile, email or in
person.
2. Allocating works orders to directly employed maintenance team and /
or supply chain.
3. Tracking job progress against pre-determined KPI’s including
maximum allowable response and rectification times and implementing
escalation procedures.
4. Report back to clients and contract staff on job progress and
completion – produce reports.
5. Uploading and amending asset information as held in the helpdesk
database.
6. Operating paper based systems as necessary to compliment the
operating software including back-up systems.

7. General administration duties as and when required, supporting the
site management and supervision.
8. Any other duties required to ensure an effective and efficient helpdesk
service is delivered in accordance with AEA Limited’s ISO
Management Systems and Quality Control Procedures.

Engineering of WIM-related solutions for various project and
operational needs; including pulling of Data from the Systems as well
as provision of Data in suitable format for Analytics
2. Install new / rebuild existing servers and configure hardware,
peripherals, services, settings, directories, storage, etc. in accordance
with standards and project/operational requirements.
3. Install and configure systems such as supports GIS infrastructure
applications or Asset Management applications.
4. Develop and maintain installation and configuration procedures.
5. Contribute to and maintain system standards.
6. Research and recommend innovative, and where possible automated
approaches for system administration tasks. Identify approaches that
leverage our resources and provide economies of scale.