- Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
- Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
- Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
- Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications.
- Proactively work with Operations Managers to deliver satisfactory and timely resolution of customer internal or external complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process. Complaints focused on test day incidents.
- Recognises and understands the impact of incidents arising e.g. complaints, resourcing problems, logistical or technical difficulties and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
- Uses standard procedures and templates, regularly records, analyses, and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
- Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
- Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk, and security standards are monitored and maintained.
- University degree in any subject or relevant qualification
- Experience of supporting delivery of computer-based exams
- Post-graduate qualification
-
Test Day Delivery Officer
6 days ago
British Council Nairobi, Kenya Full timeABOUT THE COMPANY · We connect people with learning opportunities and creative ideas from the UK. Whether you want to learn or teach English, take an exam, study in the UK or find out about our forthcoming events, this is the place to start. · JOB SUMMARY · The purpose of this ro ...
-
Delivery Lead
1 week ago
Plan International Nairobi, Kenya Full timePlan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in 1937, with the original aim to provide food, accommodation an ...
-
Regional Change
1 week ago
CARE Nairobi, Kenya Full timeCARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. · Job Summary · The Regional Change & Deployment Manager for East & Central Africa (ECA) and Southern Africa (SA) Regions is a role sitting within the T ...
-
Front Office Admin
1 week ago
Brites Management Nairobi, Kenya Full timeBrites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions · Duties and Responsibilities · Attend to wa ...
-
Project Coordinator
1 week ago
Save the Children Nairobi, Kenya Full timeThe Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · This role will support a project or projects wi ...
-
Furnishings Assistant S3 at
1 week ago
British High Commission Nairobi Nairobi, Kenya Full timeThe British High Commission in Nairobi is the diplomatic mission of the United Kingdom in Nairobi. It is located in the Upper Hill area of Nairobi.The British High Commission in Kenya maintains and develops relations between the UK and Kenya · Main purpose of job: · The Furnishin ...
-
Deputy Director Supply Chain Management
1 week ago
Kenya Deposit Insurance Corporation Nairobi, Kenya Full timeABOUT THE COMPANY · The Kenya Deposit Insurance Corporation (formerly Deposit Protection Fund Board) is a significant player in the financial sector as it provides a safety-net for the savings, banking and payments systems in the Republic of Kenya. · JOB SUMMARY · Requirements fo ...
-
Programme Associate, GS6 at
1 week ago
UNICEF Nairobi, Kenya Full timeUNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS · Summary · The ...
-
Logistics Specialist at
1 week ago
Aksa Power Generation (APG) Nairobi, Kenya Full timeABOUT THE POSITION · As AKSA Power Generation Kenya Office, we are looking for a Sales Operation Specialist who has strong experience in export, logistic, and after-sales processes. · WHAT WILL WE EXPECT FROM YOU (Qualification) · Residing in Nairobi with no obstacle to work · Ha ...
-
Delivery Manager
1 week ago
Tony Blair Institute for Global Change Nairobi, Kenya Full timeJOB SUMMARY · We are looking for a seasoned, experienced, and visionary Delivery Manager Foreign Policy, to join our TBI Kenya team, where they will engage and facilitate government-foreign policy efforts and initiatives. The Delivery Manager will collaborate closely with the Off ...
-
Warehouse and Distribution Manager
1 week ago
Summit Recruitment and Search Nairobi, Kenya Full timeSummit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market · Key Responsibilities · E ...
-
Executive Bureau Manager at
1 week ago
BBC World Service Nairobi, Kenya Full timeThe BBC World Service is the world's largest international broadcaster, broadcasting radio and television news, speech and discussions in 29 languages to many parts of the world on analogue and digital shortwave platforms, Internet streaming, podcasting, satellite, FM and MW rela ...
-
Kenya National Commission on Human Rights (KNCHR) Nairobi, Kenya Full timeThe Kenya National Commission on Human Rights (KNCHR) is an independent National Human Rights Institution created by Article 59 of the Constitution of Kenya 2010 and established by the Government of Kenya through an Act of Parliament (the Kenya National Commission on Human Rights ...
-
Programme Associate
1 week ago
UNICEF Nairobi, Kenya Full timeUNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. · Summary · Un ...
-
Deputy Chief Medical Officer at
1 week ago
M.P. Shah Hospital Nairobi, Kenya Full timeM.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff. · Duties & Responsibilities: · Managing and coordinating general and specialized medical services in the Hospital and its satellite clinics ...
-
administrative accountant job
1 week ago
Staffrite Nairobi Area, Kenya Full timeOur client is in Real Estate Industry in Kenya and seeks to hire an enthusiastic, competent and passionate young administrative accountant. The successful candidate will be tasked to provide a safe, tidy work environment and to file all accounting processes of the organization. · ...
-
Administration Associate at
2 days ago
Solidaridad Nairobi, Kenya Full timePosition/ Job Summary · The Administration Associate acts as the office support for all employees providing administrative support and managing staff queries. S/he is responsible for handling organizational and clerical support tasks. This may include organizing files, scheduling ...
-
Logistics Manager- Lavington at
1 week ago
Fastest Cakes Nairobi, Kenya Full timeFastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. · Salary Range : KSh 30,000 - KSh 50,000/month · Summary · We are looking for a talented logistics manager to join our team. In this position, you will be responsible for planning deli ...
-
Supply Chain Intern
1 week ago
World Food Programme Nairobi, Kenya Full timeABOUT THE COMPANY · The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. · JOB SUMMARY · The Supply Chain unit is looking for an intern to support the unit in the various activities as will be assigned by the Supervisor or designated auth ...
-
Education Development Center Nairobi, Kenya Full timeEducation Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more th ...
Test Day Delivery Officer - Nairobi, Kenya - British Council
Description
Role Purpose
The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Main accountabilities but not limited to the following:
Role specific knowledge and experience:
Minimum requirements:
Desirable: