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    Deputy Director Supply Chain Management - Nairobi, Kenya - Kenya Deposit Insurance Corporation

    Kenya Deposit Insurance Corporation
    Kenya Deposit Insurance Corporation Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    The Kenya Deposit Insurance Corporation (formerly Deposit Protection Fund Board) is a significant player in the financial sector as it provides a safety-net for the savings, banking and payments systems in the Republic of Kenya.

    JOB SUMMARY

    Requirements for Appointment:Minimum ten (10) years of work experience, with at least five (5) years in management.Bachelor's degree in Communications, Journalism, Public Relations, or equivalent from a recognized institution.Master's Degree in Communications, Journalism, Public Relations, or equivalent is advantageous.Completion of a leadership course from a recognized institution is advantageous.Professional qualification in journalism, mass communication, media studies, or equivalent from a recognized institution.Membership to Public Relations Society of Kenya (PRSK) in good standing or equivalent.Proficiency in Computer Applications.Compliance with Chapter 6 of the Constitution of Kenya 2010.

    RESPONSIBILITIES

    Leading the development, implementation, and evaluation of Corporation's customer engagement plans, programs, and initiatives in line with the KDIC Strategic Plans and set annual Performance Contracting.Overseeing the formulation, implementation, and review of the Organization's corporate, stakeholders', and departmental policies.Overseeing the provision of efficient service delivery in line with the KDIC Citizen Service Delivery Charter.Overseeing the development, implementation, and periodic review of the KDIC Citizen Service Delivery Charter and Service Level Agreements for efficient service delivery for consistent customer experience.Spearheading resolution of customer complaints lodged through the Commission on Administrative Justice (Office of the Ombudsman), compiling, and submitting the periodic reports to the Office of the Ombudsman.Establishing and maintaining proactive constructive and cooperative working relationships with internal and external stakeholders to ensure seamless service delivery at the customer touchpoints.Overseeing the formulation, implementation, and monitoring of Service Quality Assurance framework across the organization to streamline service quality management.Leading the conceptualization, planning, and implementation of corporate communication and public relations strategies.Overseeing the management of annual events to promote smooth stakeholder engagement and publicize activities of the institution including stakeholder engagement forums and initiatives.Spearheading the development, packaging, and production of communication briefs and publications for internal and external use.Spearheading all the media campaign engagements for the institution in liaison with respective departments to drive brand visibility and uptake of the institution's products and services.Oversee tracking and monitoring of the institution's media mentions to promote a favorable media tonality.Overseeing all internal and external communication for the institution to ensure information consistency.Overseeing the implementation of data-driven service improvement initiatives to enhance efficient customer service delivery.Spearheading the organization's Corporate Social Investment and Sustainability Agenda.Overseeing closure of audit issues and adherence to enterprise risk management for compliance.Driving the department's Business Continuity Management activities to ensure human and other departmental assets are protected for continuity of operations.Overseeing the preparation, utilization, and monitoring of the departmental budget.Overseeing the preparation and submission of all periodic and ad hoc reports for the department geared towards informed decision making.

    REQUIRED SKILLS

    Risk management, Decision making, Risk analysis, Leadership skills

    REQUIRED EDUCATION

    Post-graduate education

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