Jobs
>
Nairobi

    Call Centre Quality Analyst at - Nairobi, Kenya - HCS Affiliates Group

    HCS Affiliates Group
    HCS Affiliates Group Nairobi, Kenya

    Found in: beBee S2 KE - 20 hours ago

    Default job background
    Full time
    Description
    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.


    CALL CENTRE QUALITY ANALYST
    Summary

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst.

    .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectations
    Responsibilities

    Plan, perform and oversee audits on RTO processes to ensure the quality deliverable.
    Analyze quality results and present possible solutions and improvements to the Hub Supervisor.
    Interpret and comply with company quality standards.
    Follow the procedures of sampling and guidelines for collection and reporting quality data.
    Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards
    Provide coaching inputs to the Supervisor and HQ in order to maximize agents' efficiency and quality.
    Report on results of quality audits.
    Assist the OCC team when need be.
    Any other task related to operations.

    Qualifications

    Undergraduate degree in Business/Social Science related field
    Experience of 3-5 years in a similar role.
    Be able to work under pressure and track thousands of movements every day
    Very good command of English, both written and spoken
    Proficient in MS Office, G-docs and call centre equipment/software programs
    Outstanding communication and interpersonal skills
    Excellent organizational and leadership skills with a problem-solving ability
    Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
    Positive and patient
    Ability to multitask is highly recommended
    Ability to learn quickly and adopt to a fast-paced environment
  • Majorel Kenya Limited

    Quality Analyst

    Found in: beBee S2 KE - 4 days ago

    Majorel Kenya Limited Nairobi, Kenya Full time

    ABOUT THE COMPANY · Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose (For updated numbers refer Majorel website ). ...

  • Sagan

    Data Quality Analyst

    Found in: Manatal GBL S2 T2 - 4 days ago

    Sagan Nairobi, Kenya

    Job Title: Data Quality Analyst · Location: Remote (CST Timezone) · About Us: · We are a dynamic team committed to delivering high-quality data management and analysis services. Our dedication to precision and efficiency drives our success in meeting our clients' diverse needs. W ...

  • Greenforest Foods Ltd

    Quality Assurance Analyst at

    Found in: beBee S2 KE - 4 days ago

    Greenforest Foods Ltd Nairobi, Kenya Full time

    Greenforest Foods Ltd is a premier natural foods and ingredients processor that supplies retail outlets and institutional clients in Kenya and the greater East African Community. · Key Duties and Responsibilities · Inspection and analysis of incoming raw materials for compliance ...

  • SportPesa

    IT Quality Assurance Analyst at

    Found in: beBee S2 KE - 20 hours ago

    SportPesa Nairobi, Kenya Full time

    SportPesa, is a Kenya-based sports betting website owned and operated by Pevans East Africa Limited. The website is licensed by the BCLB (Betting Control and Licensing Board of Kenya) under the Betting, Lotteries and Gaming Act. · Responsibilities · Test Planning and Strategy: · ...

  • Reeds Africa Consult

    Quality Assurance Analyst

    Found in: beBee S2 KE - 5 days ago

    Reeds Africa Consult Nairobi, Kenya Full time

    ABOUT THE COMPANY · Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today's corporate organizations. · Our services include the entire employee life cycle in an organization from the poi ...

  • SunCulture Kenya Ltd

    Call Center Quality Analyst at

    Found in: beBee S2 KE - 2 days ago

    SunCulture Kenya Ltd Nairobi, Kenya Full time

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for th ...

  • Poa Internet

    Call Center Quality Analyst at

    Found in: beBee S2 KE - 1 day ago

    Poa Internet Nairobi, Kenya Full time

    We believe EVERYONE in the world deserves access to the internet and affordable communications. · Mission Statement for the Role: · To drive a kaizen culture by providing ongoing support from a quality improvement perspective. · Overall Responsibility: · Implement/develop relev ...

  • Pesapal

    Senior Software Quality Assurance Analyst at

    Found in: beBee S2 KE - 4 days ago

    Pesapal Nairobi, Kenya Full time

    Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. · About Job · QA engineer responsibilities include designing and implementing tests, debugging a ...

  • Ruaraka Uhai Neema Hospital

    Data Analyst at

    Found in: beBee S2 KE - 3 days ago

    Ruaraka Uhai Neema Hospital Nairobi, Kenya Full time

    Ruaraka Uhai Neema Hospital (RUNH) is proving every single day that it is possible to deliver healthcare to all with quality and commitment. RUNH was founded by World Friends in partnership with the Catholic Archdiocese of Nairobi and CISP and has been offering quality healthcare ...

  • Save the Children

    Data Governance Analyst at

    Found in: beBee S2 KE - 5 days ago

    Save the Children Nairobi, Kenya Full time

    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · The Data Governance Analyst will be responsible ...

  • Tezza Business Solutions Ltd

    Senior Quality Assurance Engineer at

    Found in: beBee S2 KE - 3 days ago

    Tezza Business Solutions Ltd Nairobi, Kenya Full time

    Tezza Business Solutions Ltd is a "niche" service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. · Key Responsibilities · Test strategy formulation which in ...

  • KCB Group

    Software Quality Assurance Engineer

    Found in: beBee S2 KE - 1 day ago

    KCB Group Nairobi, Kenya Full time

    ABOUT THE COMPANY · KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. · JOB SUMMARY · Academic & ProfessionalEducationBachelor's degree in Computer Science, Computer ...

  • Save the Children

    Regional Humanitarian Context Analyst at

    Found in: beBee S2 KE - 5 days ago

    Save the Children Nairobi, Kenya Full time

    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · ROLE PURPOSE: · The Regional Humanitarian Context Analyst posit ...

  • TransUnion

    Data Loads Administrator at

    Found in: beBee S2 KE - 2 days ago

    TransUnion Nairobi, Kenya Full time

    We are focused on empowering consumers with the tools, resources and education to become effective managers of their own credit health. Mission Our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations ...

  • ThinkWell

    Junior Data Analyst at

    Found in: beBee S2 KE - 8 hours ago

    ThinkWell Nairobi, Kenya Full time

    ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, P ...

  • Corporate Staffing Services

    Data Analyst

    Found in: beBee S2 KE - 1 day ago

    Corporate Staffing Services Nairobi, Kenya Array

    · Our client is a manufacturer of fertilizer and crop health produce. They are seeking to hire a dynamic and experienced Data Analyst · ResponsibilitiesCollaborate with the senior management team to identify data needs and objectives for improving business performance. · Collect ...

  • KCB Bank Kenya

    Software Quality Assurance Engineer at

    Found in: beBee S2 KE - 5 days ago

    KCB Bank Kenya Nairobi, Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...

  • Simba Corporation

    Parts Sales Advisor

    Found in: beBee S2 KE - 5 days ago

    Simba Corporation Nairobi, Kenya Full time

    ABOUT THE COMPANY · Our mission is to establish a pan-African corporation creating value for our customers, employees, investors, partners and suppliers through mutually beneficial relationships, efficient operations and financial prudence. · JOB SUMMARY · Required Qualifications ...

  • BURN Manufacturing

    Carbon Sales Analyst at

    Found in: beBee S2 KE - 2 days ago

    BURN Manufacturing Nairobi, Kenya Full time

    BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsub ...

  • M-KOPA Solar

    Associate Information Security Engineer at

    Found in: beBee S2 KE - 2 days ago

    M-KOPA Solar Nairobi, Kenya Full time

    M-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. · Summary · As an Associate Engineer, you will be m ...