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    Client Services Assistant Internship at - Nairobi, Kenya - Cytonn Investments

    Cytonn Investments
    Cytonn Investments Nairobi, Kenya

    3 days ago

    Default job background
    Full time
    Description

    Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S.

    We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region.


    RESPONSIBILITIES
    Effectively handle clients calls, queries and emails
    Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
    Identifying opportunities to improve current processes to be at par with the changing client requirements
    Handling clients complaints and ensuring that they have been resolved.
    Keep all relevant clients' records and contact details.
    Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
    Prepare various reports for senior management.
    Any other duties as may be assigned from time to time.


    REQUIREMENTS
    Must have achieved at least a Minimum B+ Grade in high school
    A Bachelors Undergraduate Degree; Second Class Honours (upper division)
    Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
    Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
    Excellent communication and relationship building skills
    Ability to carry out assigned tasks to completion with minimal directions
    Keen organization and problem solving skills, which support and enable sound decision making


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