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    Front Office Executive - Nairobi, Kenya - MNC Consulting Group Limited

    MNC Consulting Group Limited
    MNC Consulting Group Limited Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description

    Responsibilities

    • Greet and welcome guests at the hotel.
    • Answer questions and address customer complaints
    • Answer all incoming calls and redirect them or keep messages.
    • Check, sort and forward emails.
    • Monitor office supplies and place orders when necessary
    • Keep updated records and files
    • Market and Sell hotel services via social media and other marketing channels.

    Requirements

    • At least a diploma in business management or customer service.
    • Prior experience in a similar role.
    • Good negotiation skills.
    • Good telephone etiquette and very professional.
    • Passionate with customer service and marketing.
    • Beautiful and outspoken.
    • Quick at responding to customer queries.
    • Excellent communication, interpersonal, leadership and conflict resolution skills.
    • Self-driven with ownership mentality.
    • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
    • Commitment to providing exceptional service to customers and support to staff members.
    • Excellent multi-tasking and time-management skills.
    • Proven sales record.
    • Team player.
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