Carolyne Nyaga

With a Bachelor Degree in Businesses Management (Banking and Finance option) and with over 5 years experience in Administration, Customer service and Front office at an advertising agency where  by we worked with a betting company I have had first hand experience in relating with different people in my career. 
My experience over the years has taught me how to handle people in general and my greatest value is my ability to work independently. 
I am reliable, self motivated and result oriented person who holds a high degree of integrity and honesty.
I am very confident of my ability to ensure smooth running of office operations and with someone with an eye for detail and a drive to organize I thrive on making sure all office operations are well done and every plan is clearly communicated. 

Cordinating with the sales team in collecting customer payments and balances.
Maintain, manage and record day to day transactions.
Fielding communication with clients and vendors
Credit notes
Inventory management. 
Managing customers  account by ensuring timely updates of account status.
Prepare correspondence and fulfill customer needs to ensure customer satisfaction. 
Invoicing and Processing orders.
Attract potential customers by responding to inquiries.
Providing advice to customers on products.
Listening and acting on customers complains.
Managing incoming calls and customer service enquiries. 
In charge of petty cash management.
Facilitating cash and card transactions 
Contributing to team effort by accomplishing related results as needed.
Maintaining telecommunication systems.
Organizing meetings and confirming attendance by email and memos where applicable.
Engaging with suppliers and handling all procurement functions.
Preparing of invoices, LPO’s and receipts.
Handled enquiries and complaints resolution and complaints resolution.
Maintained office files and records.
Analyze customer complaints and provide appropriate corrective actions.
Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
Tracking, following-up and resolving customer’s outstanding issues in a timely fashion.
Answering and referring inquiries in person and via telephone.
Ensuring general cleanliness in the office.
Making payment for utility bills.
Keeping inventories.
Coordinating travels.
Invoicing

Bachelor of Business Management(Banking and Finance option)- Mount Kenya University;  May 2012-July 2016
Diploma in Business Management- Mount Kenya University; Jan 2011-April 2012
Pre-University Course- Kenya Methodist University; May 2010-Aug 2010
Kenya Certificate of Secondary Education- Karoti Girls’ High School; Jan 2006-Nov 2009