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    Customer Service - Nairobi, Kenya - Ital Global Limited

    Ital Global Limited
    Ital Global Limited Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work.

    We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend
    Summary

    We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
    Job Requirements

    Diploma in Front Office & Administration, Hospitality Management or any related course.
    Utalii College graduand is an added advantage.
    Attained a C or higher in your KCSE.
    Proficient in Microsoft Office.

    Customer Service experience:
    At least 1 Year would be an added advantage preferably in a busy environment.

    Competencies and Skills Required

    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure
    Highly adaptable
    Exceptional interpersonal skills
    Emotionally Intelligent
    Empathetic
    Strong customer centric skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers' experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Performing billing duties.
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.
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